Unable to add signature

[Greg34834633tsq4]

Just recently when I open a PDF to apply my signature the entire page goes black and nothing happens. If i hit ESC it goes back to the PDF...very frustrating! any idea what the issue is? I have re-installed already to see if that would fix it and it has not

[Anil26439474r69r]

Hi 

Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat . 

Is  this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file ..if possible please share screenshot of the problem 

[Greg34834633tsq4]

Version is 2023.008.20458 and this is what happens every time 

[Anil26439474r69r]

Thanks for sharing this is not reproducible at my end, if possible can you  please also share the sample pdf and steps  you are doing while you run into this. sorry for the incovenience. Also please update to the latest version  23.008.20470 

[Greg34834633tsq4]

I mean it is any PDF file that I click add signature too. The screen goes black and nothing happens until i hit escape and then it is normal again but never lets me apply a signature