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carolinagirl1
New Participant
March 24, 2018
Question

unable to attach a scan_Doc002.pdf file to email

  • March 24, 2018
  • 1 reply
  • 454 views

I thought I sent the scan to save as "C:\users\admin\docs\2017taxdocSmith.pdf"  to showed up as "Scan_Doc 002.[df & won't attach to email. Can't figure out what I did wrong. Please help--know this is a simple fix for someone who knows what they are doing. Can you help?

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1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
April 24, 2018

Hello Carolinagirl,

Sorry for the delayed response and inconvenience caused. As per the description above, you are not able to attach a scanned PDF to email, Is that correct?

If attach to email option in Acrobat is not working, you can refer and try the troubleshooting steps from the following Adobe article Attach to email option is not working | Acrobat DC, Acrobat Reader DC

Have you tried changing the saved location of the scanned PDF and then tried attaching it to email?

When you scan a document, the default location is C:\Users\<USERNAME>\AppData\Local\Temp, and when you save the scanned PDF, you give a location to save the PDF.

You can attach the PDF to email from the saved location.

have you tried attaching any other scanned PDF file to the email or is it specific to one PDF file? Is it possible to share the PDF file with us? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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