Unable to change signature in the Fill & Sign Tool drop down list using Acrobat Pro DC

[bkpage7]

Unable to delete a signature in the drop down so that I can add a new one. The delete box is grayed out and won't respond.

[Title Edited By Moderator]

[jfk2302 · Accepted solution]

Dear all,

I had a similar issue; unable to change signature in the Fill & Sign Tool drop down list.

Then I did this:
1. Close Adobe Reader application
2. Microsoft Windows - Go to Local(C) > Users > User(Yours) > AppData> Roaming> Adobe > Acrobat > DC > Security
3. Rename the below files
    reader_fss_signature_initials into XXXreader_fss_signature_initials
    reader_fss_signature_initiali into XXXreader_fss_signature_initiali
    reader_fss_signature_initialk into XXXreader_fss_signature_initialk
4. Open Adobe Reader application, then the signature in the Fill & Sign Tool is back to default blank

The issue has been fixed and system will create a new files for reader_fss_signature_initials, reader_fss_signature_initiali, and reader_fss_signature_initialk.

You may keep XXX---- files for the backup.

Hope this can help you.

Cheers,

jfk

[Amal. · Accepted solution]

Hi @Lesley VAA 

I understand that you're having trouble with your Adobe Acrobat application, and I'm here to help you get it resolved. Thank you for reaching out with your concerns.

To address the problem, please follow these steps:

1. Remove the Application: Start by using the Acrobat Cleaner Tool, which can help ensure a clean uninstallation. You can download the tool from this link: Acrobat Cleaner Tool. Make sure to carefully follow the instructions provided on the Adobe website to uninstall Acrobat completely.

2. Reboot Your Computer: After using the Cleaner Tool, please restart your computer. This step is essential to ensure that any remaining traces of the previous installation are completely cleared.

3. Reinstall Acrobat: Once your computer has rebooted, you can proceed to reinstall Adobe Acrobat. You can download the latest version directly from Adobe's official website at this link: Adobe Acrobat DC Downloads. Be sure to select the appropriate version and follow the installation instructions provided.

I hope these steps help resolve the issues you're experiencing with Adobe Acrobat. If you encounter any difficulties or have further questions, please don't hesitate to reach out for assistance. We're here to support you through this process.

~Amal

[Amal.]

Hi there,

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.htmland see if that works.

~Amal

[Lesley VAA]

Thank you Amal.

Did as directed - cleaned, reinstalled - same issue.

Was worth a try.

Les

[Lesley VAA]

Did as directed and restarted the computer - now it works.

Thank you Amal!