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Unable to change signature in the Fill & Sign Tool drop down list using Acrobat Pro DC

Community Beginner ,
Jan 07, 2020 Jan 07, 2020

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Unable to delete a signature in the drop down so that I can add a new one. The delete box is grayed out and won't respond.

 

invoice.JPG

 

[Title Edited By Moderator]

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Edit and convert PDFs , Security digital signatures and esignatures

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correct answers 1 Correct answer

New Here , Jun 09, 2020 Jun 09, 2020

Dear all,

 

I had a similar issue; unable to change signature in the Fill & Sign Tool drop down list.

 

Then I did this:
1. Close Adobe Reader application
2. Microsoft Windows - Go to Local(C) > Users > User(Yours) > AppData> Roaming> Adobe > Acrobat > DC > Security
3. Rename the below files
    reader_fss_signature_initials into XXXreader_fss_signature_initials
    reader_fss_signature_initiali into XXXreader_fss_signature_initiali
    reader_fss_signature_initialk into XXXreader_fss_signature_initialk
4.

...

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Adobe Employee ,
Jan 08, 2020 Jan 08, 2020

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Hi there, 

 

We are sorry for the trouble. As described, you are unable to delete a signature in the drop-down menu and add a new one.

 

Are you getting any error message when trying to delete an existing signature or initial? If yes, please share the screenshot of the error message for a better understanding.

 

Also, what is the version of the Adobe Acrobat DC installed? To check the version of the application please use the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Make sure you have the latest version of the application 19.21.20061 Go to Help > Check for Updates.

 

Please click on the 'Minus' sign in front of the signature or initial to delete the existing one and then click on the 'Plus' sign to add a new signature or initial

 

Let us know if you still face the issue 

 

Regards

Amal

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Community Beginner ,
Jan 08, 2020 Jan 08, 2020

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There are no error messages that come up. When I click on the gray minus
sign, it does nothing. That is the problem. There is no plus sign to add a
new signature or initial. Below is the version I have:

[image: image.png]


[Personal Information Removed By the Moderator]

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Adobe Employee ,
Jan 09, 2020 Jan 09, 2020

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Hi there,

 

We are sorry to hear that the issue is still unresolved.

 

Please try to repair installation (For Windows) Go to Help > Repair Installation.

 

If it still doesn't work please try the following steps and see if that helps:

 

 

Let us know how it goes.

 

Regards

Amal

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Community Beginner ,
Jan 09, 2020 Jan 09, 2020

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I sat down with my IT administrator and we tried both of these suggestions.
However, they did not make a difference.

We did some more trouble shooting and ended up logging out of Adobe DC and
there was a brief window where we could delete the signatures. Now, when I
log back in I am able to add a signature and it saves it. Strange.

Thank you,
*Beckie Page*
[Personal Information Removed By Moderator]

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Adobe Employee ,
Jan 10, 2020 Jan 10, 2020

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Hi Beckie, 

 

We are glad to hear that the issue got resolved. 

 

Feel free to contact us for any further assistance required in the future.

 

Regards

Amal

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New Here ,
Feb 05, 2020 Feb 05, 2020

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Beckie can you please let me know how you fixed this? I'm having the same problem. I'm on a Mac and I did just get a new laptop/Catalina but can't recall if I've changed a signature since then. Amal - any suggestions besides above? It's really a big problem.

 

Thanks!

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New Here ,
Mar 29, 2020 Mar 29, 2020

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We are having the same problem as well.  Using version 2020.006.20034 of Abobe Acrobat Pro DC.  We first started noticing this issue a week or so ago.  It is extremely annoying and we would like to fix it.

 

 

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New Here ,
Mar 30, 2020 Mar 30, 2020

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We are having the same problem, really makes me angry!!!!

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New Here ,
Mar 30, 2020 Mar 30, 2020

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They are ignoring us. We should all cancel! They do not care f the product is not functioning. They just take us for suckers.

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Adobe Employee ,
Apr 06, 2020 Apr 06, 2020

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Hi All

 

We are sorry for the delay in response and the trouble you have faced. 

 

please try the following steps and see if that helps:

 

 

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac (https://support.apple.com/en-us/HT204012) and try using the application there and check.

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
Apr 30, 2020 Apr 30, 2020

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Please help, I also have same exact issue, whenever i click "-" its not responding and i cant change the signature. I've reinstall the Adobe Acrobat Pro Dc but still same issue.

 

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Adobe Employee ,
May 05, 2020 May 05, 2020

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Hi chris 

 

We are sorry for the trouble. 

 

please try the following steps and see if that helps:

 

 

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac (https://support.apple.com/en-us/HT204012) and try using the application there and check.

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
May 07, 2020 May 07, 2020

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Hi

 

Has this been resolved, just happened on mine now as well. I am on a Mac on the lastest OS.

 

Done the install /reinstall. Not a configuratoin issue, this is a Adobe code issue. 

 

Stuck without the ability.

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Adobe Employee ,
May 08, 2020 May 08, 2020

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Hi there

 

We are sorry to hear that the issue still persists.

 

Have you tried creating a new user account with full admin rights or enabling the root account in Mac as described above?

 

If it still doesn't work, please collect the log files of the profile in which you are experiencing the issue and share the file with us for further investigation. Please upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us.

 

Regards

Amal

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New Here ,
May 27, 2020 May 27, 2020

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Having the same problem. Come on Adobe. Fix this!

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Adobe Employee ,
May 29, 2020 May 29, 2020

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Hi Joshknoedler 

 

We are sorry for the trouble.

 

Please try to update the application to the new version 20.009.20065 and see if the works. Go to Help > Check for Updates.

 

Let us know how it goes

 

Regards

Amal

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New Here ,
Jun 02, 2020 Jun 02, 2020

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Same has happened to me... just spent 30 mins uninstalling and reinstalling - to no avail.

Really don't want to spend the day messing around with new profiles etc - and shouldn't have to.

 

Please sort it asap Adobe.


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New Here ,
Sep 07, 2021 Sep 07, 2021

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Was having same issue! HOWEVER, upon clicking the minus next to my signature (left click) and then immediately clicking RIGHT CLICK, I able to delete my signatures. 

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New Here ,
Sep 28, 2021 Sep 28, 2021

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I just had this problem start for me a few days ago and the left click right click worked. Thanks Kema Fire Department!

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New Here ,
Jan 13, 2022 Jan 13, 2022

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This is what worked for me. Just clicking really fast on it whole bunch of times finally opened it up. Not a good feature, this part of the product needs some work!!!!

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Community Beginner ,
Jan 16, 2022 Jan 16, 2022

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Why Does Adobe limit the number of signatures to two?

I shouldn't have to muck around with registry settings and renaming files.
This is rediculous...
Another half baked Adobe solution.

Another waste of the subscription monies I pay for this product.

When are Adobe going to rectify this limitation?!!

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Community Expert ,
Jan 16, 2022 Jan 16, 2022

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What makes you think it does that? You can have as many digital signature profiles as you wish.

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Community Beginner ,
Jan 16, 2022 Jan 16, 2022

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I cannot add more than two signatures, there is no option to allow me to add more signatures.Acrobat Signatures.JPG

 

The Sign Yourself menu will only allow me to add a signature once I delete one of the exisiting two...

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New Here ,
Jan 16, 2022 Jan 16, 2022

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Hi, next time when you add a new signature, uncheck the "save signature" box, then your signature will not be saved so you can add whatever and as many signatures as you want.  Just remember not to save it.  If the box currently occupied by signatures already and you cannot add new ones, please log out from the adobe account and sign in again, then they will be forgotten and then you can add new one again (don't save it).

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