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Participating Frequently
April 20, 2021
Question

Unable to digitally sign document after adding signature appearance.

  • April 20, 2021
  • 1 reply
  • 2990 views

I was experimenting with creating a couple of new signature appearances in Adobe.  Now, after doing this, I cannot digitally sign documents.   After drawing a signature field and selecting the digital ID, I am directed to the next window where you would select an appearaance.  Whether I select the standard appearance or one of the custom appearances, I am unable to sign the document.  Clicking the 'sign' button does nothing.  The 'Sign As' window briefly "flashes" when pressing the button but nothing happens.  The same behavior presents itself in both Acrobat DC and Reader.

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1 reply

ls_rbls
Community Expert
Community Expert
April 20, 2021

What happens if you click on "Help"-->>> "Repair Instalation"?

 

Other than that, when you say that "After drawing a signature field" are you referring to trying to adding a signature field using the "Fill & Sign" tool or are you referring to using the "Certify" tool?

Participating Frequently
April 20, 2021

I am using the Certificates tool to sign.

 

The repair installation option did not resolve the issue.

 

Thanks.

ls_rbls
Community Expert
Community Expert
April 25, 2021

Yes....I do understand the disclaimer, but we need these options checked in order to verify our trusted root certificate.

 

We have always had that setting in place without any issues until this week...after creating a new graphic appearance.  Our certificate is not expired, but we did just renew it.  The issue could be linked to this.  I am not having this issue with other PDF readers...Bluebeam or Kofax Power PDF.


There's plenty more guidance here:

 

https://helpx.adobe.com/in/acrobat/using/certificate-based-signatures.html#setting_up_certificate_based_signatures