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Participating Frequently
April 20, 2015
Answered

Unable to edit PDF files in Adobe Acrobat DC

  • April 20, 2015
  • 6 replies
  • 161838 views

i am unable to edit a file in adobe acrobat dc i have tried with multiple files and everytime i click edit pdf it get a pop up that says adobe acrobat dc has encountered an unknown error however i have been able to edit a few pdf's i tried everything from re downloading a new file to saving it in acrobat reader and nothing is working please help

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Correct answer Bilal Ansari

thank you very much bilal I was not the one who created the pdf's these where sent to me however I will inform the person who sent them to me with your awnser I also was wondering because I haven't been fully able to use your trial for 30 days is it possible I can get some days reinstated please and thank you I still want to see what else this software can do before I make a purchase so far I was scared to use it but now I feel like you guys are always here to help me and you awnser my questions fairly quick I greatly appreciate it


Hi imadb52420762‌‌,

We have a workaround for this problem. Hopefully it will work in your scenario.

Print the PDF using "Adobe PDF". Edit this newly created PDF instead of the original one.

Steps:

1. Go to File -> Print. (Ctrl + P)

2. Select "Adobe PDF" as the printer.

3. Click Print. Save to any desired location when prompted.

4. Open the new PDF.

5. Edit.

Let me know if that helps.

6 replies

New Participant
April 8, 2016

I have Acrobat Standard DC. Program specifically states that it can edit scanned documents. The error that I receive when trying to edit scanned PDF's is "Adobe Acrobat has detected that this page doesn't have editable text. If it is a scanned page, convert it another format using the Export PDF tool." I am opening the file through Acrobat DC. The "workaround" did not work for me in this instance. Advice?

try67
Community Expert
April 8, 2016

You need to run Text Recognition on it first.

On Fri, Apr 8, 2016 at 6:14 PM, bretth13941043 <forums_noreply@adobe.com>

New Participant
April 8, 2016

Doesn't the program automatically run OCR when I click Edit?

New Participant
April 6, 2016

I had this same issue. I followed your instructions and it worked. Thank you so much!

New Participant
March 29, 2016

I had the same issue where I received the same error message ("adobe acrobat dc has encountered an unknown error") when attempting to edit a PDF that was sent to me.

I used the website suggested within one of the other adobe communities forum threads http://www.identifont.com/‌ and was able to identify the font as 'Folio (BT)'.  What a great site to use, good suggestion.

In my case,

  1. I followed the direction (by @Bilal Ansari) of printing to Adobe PDF (printing in the highest quality rather than standard).
  2. The text became editable, though it was noted that the font wasn't available and a different font would be used... note the Format box has no font identified...
  3. As I was unable to I modified the text using the same font, I used a similar font (in this case Arial).

Regarding the reason for the error message, I think the reason that the error occurs is due to the font not being in my font library.  To add to this, it may also be an issue as 'Folio (BT)' is not within the Adobe Typekit font library.  Either way, I believe this is the reason for the error message... maybe something for Adobe to look into and if I am correct, change the error message to say "unable to edit, font not available" or something to that effect.

Regards

S

New Participant
March 15, 2016

This workaround worked for me, and I was having the same problem when trying to edit pdf forms that I have been able to edit in the past.  I was not opening in Reader and had set the default pdf application as Adobe Acrobat DC.  Don't know why it is so buggy, even got the 30 day Foxit trial to see if I could fix the pdf edit problem there, but while they have people you can talk to and their support is way more responsive than Adobe, it didn't work either.  I just happen to google the issue and got this thread by chance after looking on the Adobe support site for a few hours.  Adobe is not great with support, you just have to get lucky with a random google search.  IMO.

New Participant
August 26, 2015

Hi Bilal, I was having the same problem and that worked perfectly, thank you very much!

Janet

Community Manager
April 20, 2015

Hi imadb,

It sounds like you're opening your PDF files in Acrobat Reader DC, which doesn't allow you to edit PDF files (that requires Acrobat Pro or Standard). When you click Edit PDF in the right column, you should be prompted to subscribe to Acrobat Pro DC, if you haven't already (I don't see an Acrobat subscription tied to the Adobe ID that you use here in the forums).

You do mention that you've been able to edit a few PDFs. Can you please tell me how you are editing those? Are you adding comments, or clicking the Edit PDF option in the right column?

If you continue to receive errors in Reader, you may consider reinstalling it. However, will you still need an active Acrobat subscription (or the classic--non-subscription--version of Acrobat to edit files).

Best,

Sara

Participating Frequently
April 20, 2015

hello sara

i am opening pdf files in dc and i do click edit pdf in the right column i am subscribed under the free 30 day trial to see how your software works with my buisness needs i tried repairing the software and i have been able to edit a few pdfs using the right hand column as well but for the some i have trouble with i am getting the error no matter what i do

Bilal Ansari
Community Manager
Bilal AnsariCommunity ManagerCorrect answer
Community Manager
May 6, 2015

thank you very much bilal I was not the one who created the pdf's these where sent to me however I will inform the person who sent them to me with your awnser I also was wondering because I haven't been fully able to use your trial for 30 days is it possible I can get some days reinstated please and thank you I still want to see what else this software can do before I make a purchase so far I was scared to use it but now I feel like you guys are always here to help me and you awnser my questions fairly quick I greatly appreciate it


Hi imadb52420762‌‌,

We have a workaround for this problem. Hopefully it will work in your scenario.

Print the PDF using "Adobe PDF". Edit this newly created PDF instead of the original one.

Steps:

1. Go to File -> Print. (Ctrl + P)

2. Select "Adobe PDF" as the printer.

3. Click Print. Save to any desired location when prompted.

4. Open the new PDF.

5. Edit.

Let me know if that helps.