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Traci2233974346z2
New Participant
July 10, 2024
Question

Unable to open PDF on my computer after windows update

  • July 10, 2024
  • 4 replies
  • 4841 views

I am trying to open PDF files on my computer. Never had a problem before. Now since the latest windows update I can't opne Adobe acrobat on my computer nor can I open a saved pdf on my computer. 

I need these files and can't find a solution to help get them back. What do I do?

4 replies

M
MelBerry
New Participant
July 17, 2025

I am having the same issue. Has anyone been able to get any answers on how to resolve this?

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 22, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry to hear that the issue still exists. 

 

Would you mind sharing more details about the issue, what is the workflow/steps you are taking to open the PDF files, what happens when you try to open the PDFs? Do you get any error message? If yes, please share the screenshot of the same for more clarity. 

 

It sounds like the recent Windows update may have affected how Adobe Acrobat functions on your system. Here are a few steps you can try:

 

1. Restart Your Computer: Sometimes a fresh reboot after a Windows update can resolve conflicts.


2. Repair Adobe Acrobat:  Open the Acrobat app, go to the Help menu, select Repair installation, and reboot the app once.


3. Set Acrobat as Default PDF Viewer:

  • Right-click on any PDF file
  • Choose Open with > Choose another app
  • Select Adobe Acrobat and check "Always use this app"
  • Click OK


4. Run as Administrator: Right-click on the Acrobat icon and select Run as Administrator to see if it opens.


5. Reinstall Acrobat (if needed)
If none of the above works:  please remove the application using the Acrobat cleaner tool https://adobe.ly/3UmoO6W , reboot the computer and reinstall the application using the direct link https://adobe.ly/3IVTB81 

 

Let us know how it goes. 

 

 

L
littlewalUK
New Participant
October 20, 2025

I have done all the fixes and PDF files will not open for me.  What happens - I wil be able to open a few PDFs and then it just stops opening them, no error, just blank.  I have cleared everything and reinstalled Adobe and I just cannot make it work. If I shut down my PC and restart i can then open a few PDFs but then again the same things happens and it just wont open them anymore until I shut down my PC again and restart.  Very annoying.  This has only just started to happen to me.  

W
wendellh5207761
New Participant
July 10, 2025

Having the very same problem. 

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
August 22, 2024

Hi @Traci2233974346z2 

Following to check if your issue is resolved or not. If not, please let us know what exactly is happening. 
Let us know the current version of the Acrobat that is installed on your machine.

~Tariq

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 19, 2024

Hi there,

 

I hope you're doing well. I'm sorry to hear about the trouble you're having with opening PDF files.

 

When you try to open the PDF files, do you get any error messages? If so, could you please share a screenshot of the error message for more clarity?

 

Is this issue occurring with a specific PDF file or with all PDF files? Please try opening a different PDF file to see if the problem persists. If the file is stored on a shared network or drive, please download it to your computer and try opening it again.

 

Additionally, it would be helpful to know the version of your operating system and Adobe Acrobat Pro. To check the version, go to Help > About Acrobat and ensure you have the latest version (24.02.20933) installed. You can also go to Help > Check for updates and reboot your computer once.

 

If you're using Windows, try repairing the installation from the Help menu to see if that resolves the issue.

 

You might also want to reset Acrobat preferences. Here is a helpful guide on how to do that: Reset Acrobat Preferences.

 

Let me know if these steps help.

 

Regards,

Amal

    M
    mattyjb
    New Participant
    February 21, 2025

    I have the same issue after the latest windows update, version 10.0.26100.

    The problem is on both of my machines.

     

    Adobe will not open at all. I tried reinstalling the software, and it opened once, and then never again. 

      D
      Danny34110977z8tw
      New Participant
      March 13, 2025

      Exact same thing happened to me - opened once then never again 

       

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