Skip to main content
I
interesting_fireball4225
Participant
February 27, 2025
Answered

Unable to open PDF. Something went wrong. A running instance of Acrobat has caused an error.

  • February 27, 2025
  • 5 replies
  • 9735 views

Bug summary: There is an ongoing issue with the most recent update for Acrobat (version 24.005.20421) that may prevent you from opening PDFs after they have been saved to a network location. The error message: "A running instance of Acrobat has caused an error" comes up when trying to open a file from the network and if you check task manager there will be several (depending on how many times you tried to open the PDF) Acrobat tasks running in the background. 

 

Fix/Workaround: (Windows only) End any "Acrobat" tasks in task manager and then add (or update) the DWORD "bWinHttpNativeInProtectedMode" value to 1 at registry key path: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown, then restart the computer.

 

Per Adobe support: "This DWORD is used because there’s a difference in how Acrobat makes network calls. The Windows SDK provides two methods for this—WinINet and WinHTTP—and this adjustment ensures compatibility".

 

Adobe says this "fix" will be included in the March update, which could be anywhere from March 1st to 31st with their update schedule.

    Correct answer AnandSri

    Hello!

     

    I hope you are doing well. Thank you for sharing the detailed steps that worked for you. We also have an article that contains the solution to the issue; for future reference, you may refer to this article.: https://adobe.ly/4491Bex

     

    Regards,

    Anand Sri.

    5 replies

    P
    patrick315985767d5c
    Participant
    June 19, 2025

    I have found in my enviroment that turning on compatibiity mode (windows 😎 has resolved all the issues. 

    P
    patrick315985767d5c
    Participant
    June 19, 2025

    *Compatibility

    I
    interesting_fireball4225Author
    Participant
    April 1, 2025

    After further troubleshooting with Adobe they provided an additional registry key DWORD "bFilePathPreprocessingUseFileHandleEnabled" which they say should fix this issue until it is definitively resolved in a future update.

     

    Adobe also said two of the previous registry keys they recommended were not needed in this workaround.  The only registry keys that should be needed, with the most recent Acrobat version installed, are listed below:

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown 
    Type: DWORD_32 "bFilePathPreprocessingUseFileHandleEnabled" Value: 1
    Type: DWORD_32 "bWinHttpNativeInProtectedMode" Value: 1
    Type: DWORD_32 "bEnableAutoSpellCheck" Value: 0

    HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\Private
    Type: DWORD_32 "bUseCaching" Value: 1
    Type: DWORD_32 "IsRenderingPerfImprovementsEnabled" Value: 1
    Type: DWORD_32 "RFLFixForRenderingPerfImprovements" Value: 1

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    April 3, 2025

    Hello!

     

    I hope you are doing well. Thank you for sharing the detailed steps that worked for you. We also have an article that contains the solution to the issue; for future reference, you may refer to this article.: https://adobe.ly/4491Bex

     

    Regards,

    Anand Sri.

    I
    interesting_fireball4225Author
    Participant
    May 14, 2025

    This is incorrect.  This issue shares the error message with the issue described in that KBA, however this issue is actually related to how Acrobat resolves DFS paths.  The 'bFilePathPreprocessingUseFileHandleEnabled' DWORD forces Acrobat to use Microsoft's recommended method of resolving the DFS path and skips the Acrobat-specific code for resolving the path, which is ultimately passed in WIN API NtCreateFile.

    Adobe now recommends only adding the 'bFilePathPreprocessingUseFileHandleEnabled' DWORD value: 1, and nothing else. 

    A
    ADCP_COMPROF
    Participant
    March 22, 2025

    Thank you. Yes the DWORD fix solved the problem. The actual Adobe fix instructions should include these suggestions because the various options did not work. Cheers ADCP

      I
      interesting_fireball4225Author
      Participant
      March 6, 2025

      Acrobat update 25.001.20428 did not fix this issue and neither did the registry edits.

       

      Update 2 from Adobe support:

       

      Adobe recommended trying 2 additional registry edits.

       

      HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\Private

      Type: Dword_32 "IsRenderingPerfImprovementsEnabled" Value: 1
      Type: Dword_32 "RFLFixForRenderingPerfImprovements" Value: 1

       

       

      I
      interesting_fireball4225Author
      Participant
      March 3, 2025

      Update from Adobe support:

       

      If the fix/workaround above does not work, try implementing these additional reg keys and then log out and log back in or restart the computer to refresh the registry:

      HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\Originals
      Type: DWORD_32 "iMaxCosDocCache" Value: 8388608

       

      HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\Private
      Type: DWORD_32 "bUseCaching" Value: 1

       

      HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\FormsPrefs
      Type: DWORD_32 "bAutoCorrectTabOrder" Value: 0

       

      HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown
      Type: DWORD_32
      "bWinHttpNativeInProtectedMode" Value: 1
      "bEnableAutoSpellCheck" Value:0

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices