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Brad5CDC
Participant
January 28, 2021
Question

Unable to place second signature Adobe Acrobat Pro DC

  • January 28, 2021
  • 2 replies
  • 10005 views

I've been on paid Adobe Acrobat Pro DC for over a year.

 

In the last 2 weeks, Acrobat is no longer allowing me to countersign (2nd signer) on documents signed through Adobe on their end.

 

Error states "Author of this form has specified the fields which you can fill..."  Screenshot attached.

 

I've spoken with sender and they neither specified fields nor were given the option.

 

Yes, I've checked for patches, repairs, updates, and rebooted. 

 

Please advise on the fix for this.  Very frustrated to pay for subscription primarily to sign documents and have this not work.

 

thanks,

Brad

    2 replies

    H
    henryd57234250
    Participant
    August 26, 2022

    Is there a simple way for multiple signatures in an Adobe PDF document? Simpler than printing, signing, scanning, and emailing.

     

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 30, 2022

    Hi @henryd57234250 

     

    Please go through the help page https://helpx.adobe.com/acrobat/using/send-for-signature.html and see if that works for you.

     

    Regards

    Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 29, 2021

    Hi Brad

     

    Hope you are doing well and sorry for the trouble.  As described you are unable to counter sign (2nd Signature) on the signed PDF document.

     

    Have you got the link in the email via Adobe Sign to sign the document or have you got the PDF document as an email attachment?

     

    It looks like the PDF document is already signed using digital signature by the first user and sent to you as an email attachment. Usually, once the PDF is signed and the signature process is complete the document gets locked for further editing and becomes read only https://helpx.adobe.com/acrobat/kb/edit-signed-PDF.html

     

    Please ask the user to share the PDF using the Fill and Sign tool > Request Signatures (Powered by Adobe Sign, available in Adobe Acrobat Pro DC) and keep himself and  you in the recipient list in the order he wants the signatures to be done. so that once the first person will sign the document it will go to the next user for signatures. For more information please check the help page: https://helpx.adobe.com/acrobat/using/send-for-signature.html#Continuous

     

    Hope this information will help

     

    Regards

    Amal

    B
    Brad5CDCAuthor
    Participant
    January 29, 2021

    Amal,

     

    Thanks for responding.  I've used Fill and Sign as last signer and NEVER been notified it was locking the document.

     

    My business requires us to countersign documents on a regular basis.  I'm now in the position of notifiying all my vendors that have moved Adobe products instead of print-sign-scan that they have to take additional steps.  Less work for them, more work for my team educating users on how to best use an Adobe product.

     

    What is the timeline for fixing the software to notify users that "Sign yourself " locks the document?  

     

    My other 'choice' here is to have my contracts admin team assign all signers when we start the process.  If we wanted to do that, we'd be on DocuSign.

     

    Thanks,

    Brad

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      February 2, 2021

      Hi Brad,

       

      We are sorry to hear that.

       

      Have you got the link in the email via Adobe Sign to sign the document or have you got the PDF document as an email attachment?

       

      Before you sign a PDF, you can save a copy of the PDF. Also, while signing the PDF, you’re prompted to save as the PDF. You can choose a different name so that you have the original PDF unsigned.

      If you’re expecting others to sign the PDF, don’t select the Lock document after signing option in the Sign As dialog box or the Sign Document dialog box as described in the help page: https://helpx.adobe.com/acrobat/kb/edit-signed-PDF.html#Howtohandlesuchissuesbetterinfuture

       

      Regards

      Amal

       

       

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