Participating Frequently

Answered

Unable to post comment in cloud-based review

Forum|Forum|3 years ago
November 9, 2022
3 replies
15491 views

My team is creating PDFs in Acrobat Pro 2022.003.20263. We recently began using "Share this with others" to conduct browser-based reviews. (We used to do shared reviews on a SharePoint server.)

When a reviewer is logged in as a guest and tries to post a comment, he gets the message "We were unable to post your comment, please try again." (Screenshot attached) This happens intermittently, and on only one review document so far. But I'm anxious to fix it. In at least one case, the reviewer was locked out and could not reenter the review.

Does anyone know what might be causing this? Is there a way to prevent it? A workaround?

Thanks.

This topic has been closed for replies.

Correct answer Amal.

Hi @Larry Kunz

Hope you are doing well and sorry to hear that.

A similar issue was reported earlier today, which is now resolved. Please try to sign out, reboot the computer and sign in back to start the review process again and see if that works for you.

Let us know if you still experience the issue and need more help.

Regards

Amal

C

Chelsea Crouse

Participant

Our company is also experiencing issues with commenting on review links. I created three files last week that contain comments all the way up to 9/17. Then all of a sudden, we can no longer post comments. I am worried about the lack of response here. Any update Adobe?

A

andreww21895068

Participant

My organization is experiencing the exact same commenting issue. I have logged out of Creative Cloud, rebooted, logged back in, and tried two browsers (Chrome and Safari) on Mac and PC. Please help resolve this issue, Adobe.

LDSchneider

Known Participant

Same results on my end, Windows only [minus Mac and Safari]! Still not working at all. Missed a deadline, and my team is now angy about that product ship delay (delay = -$$$) as well as frustrated at my promise of "easy, collaborative PDF reviews".

LDSchneider

Known Participant

I and one reviewer tried the various suggestions and workarounds above. Still no luck for either of us!

Help us, Adobe Support, you're our only hope!

M

Madison31854173p7zi

Participant

I tried the same suggestions and am also having the same issue with posting comments in the document. Does Adobe have a workaround?

Amal.

Community Manager

Hi there,

There was an internal issue with the services, which is now resolved. Please log-out on the document cloud and re-login and see if that fixes the problem.

Let us know how it goes.

Regards

Amal

Amal.

Correct answer

Community Manager

Hi @Larry Kunz

Hope you are doing well and sorry to hear that.

A similar issue was reported earlier today, which is now resolved. Please try to sign out, reboot the computer and sign in back to start the review process again and see if that works for you.

Let us know if you still experience the issue and need more help.

Regards

Amal

P

Pietari Pennanen

Participating Frequently

Hi! Me and my colleagues are experiencing the same issue now. PDF has been uploaded to Adobe Document Cloud and then shared for commenting. Now people are getting the "We were unable to post your comment, please try again.". I have used the browser version of Acrobat for sharing the document. My desktop version is Adobe Acrobat Pro 2023.006.20320. The document was created with Acrobat PDFMaker 23 for Word, Adobe PDF Library 23.6.96.