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I
ITRCU
Participant
February 9, 2021
Answered

Unable to print pdf documents with different page sizes

  • February 9, 2021
  • 3 replies
  • 2476 views

I just updated to the newest version of Reader DC (21.001.20135) and I can no longer print pdf documents on different sizes of paper based on pdf page size.  For example, it just wants to print all on one size, cutting off the top and bottom (first 2 pages are 8.5 x 11, 3rd is 8.5 x 14) on the 3rd page.

I have verified this happened when it updated, as older versions work fine.  Verified on multiple workstations.

Please advise, I hope a fix is coming soon!

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi there,

 

Thank you for your patience so far.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix. 

Please update the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe  

 

Let us know how it goes.

 

Thanks,

Meenakshi

3 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
February 15, 2021

Hi there,

 

Thank you for your patience so far.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix. 

Please update the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe  

 

Let us know how it goes.

 

Thanks,

Meenakshi

K
Keith5E3A
Participant
March 3, 2021

Hi - I have updated to the latest version and this feature still doesn't work for me.  I tried uninstalling Adobe Acrobat Reader and reinstalling (including updating to latest version after installation), and I've tried all of the actions recommended in this thread.  I still cannot get a pdf document to print BOTH Letter and Legal pages properly.  It will print only Legal or only Letter depending on the size of the first page.  

 

Here are the specs for my workstation and Adobe:

Windows 10 Home (Version 2004)

Adobe Acrobat Reader DC: Version 2021.001.20142

 

Please advise how I can resolve this.  Thank you!

Keith

 

swapnilsrivastava
Community Manager
swapnilsrivastavaCommunity Manager
Community Manager
February 10, 2021
 
 

Hi There,

 

Thanks for reporting the issue here.

Please try the same workflow, with turning off the 'Protected Mode' and then try printing the same.

Steps to turn off the 'Protected Mode' :

  1. Launch Acrobat
  2. Click on Edit (from Menu Bar) > Preferences
  3. Click on 'Security (Enhanced)'
  4. Uncheck 'Enable Protected Mode at startup (Preview)' > Click Yes (on popup)
  5. Click on OK > Close & Re-Launch application (reader)

 

Please do let us know if the same fixes your issue.

 

Regards,

Swapnil Srivastava

    I
    ITRCUAuthor
    Participant
    February 10, 2021

    Swapnil,

     

    Thanks, that did the trick!

    Have a great day!

      I
      ITRCUAuthor
      Participant
      February 9, 2021

      I have been looking for a place to download an older version of reader, and saw this url (ftp://ftp.adobe.com/pub/adobe/reader/win/), but it no longer works.

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