Unable to print to PDF

New Here ,
Mar 18, 2022 Mar 18, 2022

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Create Adobe PDF
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Your request could not be completed. Adobe Acrobat license has either expired or not been activated. Try launching Adobe Acrobat.
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Edit and convert PDFs

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Adobe Community Professional ,
Mar 19, 2022 Mar 19, 2022

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Cannot help you as there is no information:

 

What version of Acrobat do you have (Reader, Standard, Pro?) and what release)

What is your OS (and what release)

When you do "Save as PDF, " that PDF is generated by your OS (PC or Mac). If you have Acrobat Standard or Pro, there also should be an option to "Save as Adobe PDF." Which option are you actually using?

 

Thanks!

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Community Beginner ,
Mar 28, 2022 Mar 28, 2022

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We're seeing this error as well when trying to print to pdf.

Acrobat Standard Version 2022.001.20085 

Windows Server 2016 - RDS environment

Using print to PDF from third party app.

 

Any suggestions why this error keeps popping up?

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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Hi, 

 

Are you "Printing to PDF" or are you "Printing to Adobe PDF…"?

 

There is a difference.

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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And if you're using a 3rd party PDF generator, shouldn't you be contacting that 3rd party for support? Not Adobe because they did not make the 3rd party PDF genearator.

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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Could be wrong, but I got the impression they are printing to the Adobe PDF print driver from another program.

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert

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Community Beginner ,
Mar 28, 2022 Mar 28, 2022

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Yes, correct. We are printing to Adobe from another program. (Accounting software) 

We are Printing to Adobe PDF

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Community Beginner ,
Mar 28, 2022 Mar 28, 2022

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This is the issue https://helpx.adobe.com/acrobat/kb/error-pdf-creation-cannot-continue.html

But the solutions don't resolve our issue.

 

 

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New Here ,
Mar 28, 2022 Mar 28, 2022

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Getting the same thing here. I was getting prompted that my Subscription expired, logged out and back in a few times and it eventually went away. 

 

When we try to convert a Word document to PDF from the Desktop we get the below errors. 

defaultaed2zt4vc22b_0-1648502216931.pngdefaultaed2zt4vc22b_1-1648502258223.png

 

We are running Adobe Acrobat DC Pro 21.007.20099

Windows 10 1809 machine and 20H2 machine

 

I've tried to repair the installer and a full remove > cleaner tool > Reinstall > Same results 

 

 

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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Are you accessing this "Print to PDF" from the Print menu or is there another option where you're converting the file to PDF?

 

What "MAY" be happening is that you once had a different license on your computer and your software is picking up on that license. I do not know anything about PCs but if there's some way you could remove all Adobe files and reinstall your Acrobat, that might do it? Adobe has a Cleaner app. You may want to try that.

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Beginner ,
Mar 29, 2022 Mar 29, 2022

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Thank you for your replies.  We haven't had any other instances of Adobe installed on these servers so I don't believe the issue is caused by a previous license. Reinstalling Adobe is a project in our environment because we have 10+ servers with the software.

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