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December 27, 2019
Question

Unable to read smart card device when digitally signing PDF document

  • December 27, 2019
  • 1 reply
  • 8050 views

Windows 10 Enterprise

Adobe Acrobat DC (2015) v 15.006.30508

90 Meter SmartCard Manager Plus 1.6.35 S

 

I'm on a VDI network trying to make a master image for my environment.  My issue is that when trying add a signature to a PDF I click on certificates to create my signature box and the window to sign the document comes up showing my certificate and when I click Sign my token is not being read.  It gives me a message to insert smart card.  I click cancel and receive the following message:

Error Information
The windows Cryptographic Service Provider reported an error:
The action was cancelled by the user.
Error Code: 2148532334

 

Any help would be appreciated.  There are many forms that we use that need to be digitally signed.

 

 

This topic has been closed for replies.

1 reply

ls_rbls
Community Expert
Community Expert
December 28, 2019

So have you tried to sign with  a self-signed certificate? and see if you get the same issue?

 

Are all the root certificates updated, the middleware and smart card reader drivers?

 

Are all certificates of authority properly stored in the correct certificate store location?

December 30, 2019

I can sign with a self-signed certificate.  Everything is up to date.

 

 

ls_rbls
Community Expert
Community Expert
December 31, 2019

Hi,

 

So if using a self-sign certificate works, and everything is up to date, then you can assume that the smart card reader could be bad.

 

Try connecting a new or just another smartcard reader and see if that happens again.

 

Worst case scenario would be, that the chip in that card  is possibly getting worn out?

 

Another trick that seems to work is to open Internet Explorer settings,  and remove all of the old user certificates.

 

You can also deep dive in Windows 10 and use this guidance:

 

https://answers.microsoft.com/en-us/windows/forum/all/removing-old-digital-certificates-in-windows-10/57c18bb4-eb03-4f56-ab19-5d00a96e4995