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October 5, 2022
Question

Unable to reinstall Adobe Acrobat on Mac

  • October 5, 2022
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Was getting constant errors for almost all actions in Adobe Acrobat DC in Monterey version 12.3 (ex: typing command + f would crash the app), so decided to uninstall the app.  Attempted to reinstall Acrobat DC but installer crashed.  Went to uninstall the Creative Cloud Installer because it was telling me that the Desktop App had error... instead of deleting all Adobe apps I chose option of "Repair"ing the installer.  Tried to reinstall Adobe Acrobat DC but keep getting crash reports while installing:

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Incident Identifier: 88A0C70C-7170-486E-93AD-119A180C82C5
CrashReporter Key: B1CBE6C9-A01E-CA9A-22D3-89D708E92DCF
Hardware Model: MacBookPro18,3
Process: Setup [7929]
Path: /Library/Application Support/Adobe/*/Setup.app/Contents/MacOS/Setup
Identifier: com.adobe.Installers.Setup
Version: 11.0.0.20 (11.0.0.20)
Code Type: X86-64 (Native)
Role: Unspecified
Parent Process: Adobe Installer [4722]
Coalition: com.adobe.acc.installer.v2 [777902]
Responsible Process: [4712]

Date/Time: 2022-10-04 22:32:46.0608 -0400
Launch Time: 2022-10-04 22:32:46.0255 -0400
OS Version: macOS 12.3 (21E230)
Release Type: User
Report Version: 104

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x00007ff7ffcdc9c8
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: SIGNAL 5 Trace/BPT trap: 5
Terminating Process: exc handler [7929]

Triggered by Thread: 0

Application Specific Information:
rosetta error: /var/db/oah/279293133324288_279293133324288/6408fb480123d92dc91e50a2cf6f16adf7c215f3f76c3ab4be2d40520ca2b505/Setup.aot: attachment of code signature supplement failed: 1


Kernel Triage:
VM - pmap_enter failed with resource shortage


Thread 0 Crashed:
0 runtime 0x7ff7ffcdc9c8 0x7ff7ffcbf000 + 121288
1 runtime 0x7ff7ffcdca10 0x7ff7ffcbf000 + 121360
2 runtime 0x7ff7ffcd326c 0x7ff7ffcbf000 + 82540
3 runtime 0x7ff7ffcd434c 0x7ff7ffcbf000 + 86860
4 runtime 0x7ff7ffcd3ac4 0x7ff7ffcbf000 + 84676
5 runtime 0x7ff7ffcc2b40 0x7ff7ffcbf000 + 15168
6 ??? 0xa ???


Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000000000003 x2: 0x000000000000003c x3: 0x000000000000002c
x4: 0x0000000000000303 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x00000000000e30e0
x8: 0x00007ff7ffcfa000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11: 0x00007ff7ffcfa934
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x000001b900000100 x15: 0x00007ff7ffce2828
x16: 0xffffffffffffffe1 x17: 0x00007ff7ffceb6ee x18: 0x000000030da3609b x19: 0x00007ff7ffcf02e1
x20: 0x000000030da36750 x21: 0x0000000104b59000 x22: 0x0000000000000004 x23: 0x0000000104b59000
x24: 0x0000000000000003 x25: 0x0000000000000001 x26: 0x000000030da35bb0 x27: 0x0000000204f7e1c0
x28: 0x000000030da3e980 fp: 0x000000030da349b0 lr: 0x00007ff7ffcdc9c0
sp: 0x000000030da34990 pc: 0x00007ff7ffcdc9c8 cpsr: 0x60001000
far: 0x000000030da349c8 esr: 0xf2000001 (Breakpoint) brk 1

Binary Images:
0x7ff7ffcbf000 - 0x7ff7ffceefff runtime (*) <24497be3-a1b4-360a-b90e-cde9ce78a93b> /usr/libexec/rosetta/runtime
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed

EOF

-----------
Full Report
-----------

{"app_name":"Setup","timestamp":"2022-10-04 22:32:46.00 -0400","app_version":"11.0.0.20","slice_uuid":"90f32065-6100-3bbf-b0a2-b86631ba129d","build_version":"11.0.0.20","platform":0,"bundleID":"com.adobe.Installers.Setup","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.3 (21E230)","incident_id":"88A0C70C-7170-486E-93AD-119A180C82C5","name":"Setup"}
{
"uptime" : 3000000,
"procLaunch" : "2022-10-04 22:32:46.0255 -0400",
"procRole" : "Unspecified",
"version" : 2,
"userID" : 0,
"deployVersion" : 210,
"modelCode" : "MacBookPro18,3",
"procStartAbsTime" : 72436930158247,
"coalitionID" : 777902,
"osVersion" : {
"train" : "macOS 12.3",
"build" : "21E230",
"releaseType" : "User"
},
"captureTime" : "2022-10-04 22:32:46.0608 -0400",
"incident" : "88A0C70C-7170-486E-93AD-119A180C82C5",
"bug_type" : "309",
"pid" : 7929,
"procExitAbsTime" : 72436930998290,
"translated" : true,
"cpuType" : "X86-64",
"procName" : "Setup",
"procPath" : "\/Library\/Application Support\/Adobe\/*\/Setup.app\/Contents\/MacOS\/Setup",
"bundleInfo" : {"CFBundleShortVersionString":"11.0.0.20","CFBundleVersion":"11.0.0.20","CFBundleIdentifier":"com.adobe.Installers.Setup"},
"storeInfo" : {"deviceIdentifierForVendor":"95A656AA-0A75-588A-9633-30BC4A8D682A","thirdParty":true},
"parentProc" : "Adobe Installer",
"parentPid" : 4722,
"coalitionName" : "com.adobe.acc.installer.v2",
"crashReporterKey" : "B1CBE6C9-A01E-CA9A-22D3-89D708E92DCF",
"responsiblePid" : 4712,
"wakeTime" : 4626,
"sleepWakeUUID" : "46A73576-422E-44F7-AD95-03F617B0864F",
"sip" : "enabled",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x00007ff7ffcdc9c8","rawCodes":[1,140703125326280],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"},
"termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace\/BPT trap: 5","byProc":"exc handler","byPid":7929},
"ktriageinfo" : "VM - pmap_enter failed with resource shortage\n",
"asi" : {"runtime":["rosetta error: \/var\/db\/oah\/279293133324288_279293133324288\/6408fb480123d92dc91e50a2cf6f16adf7c215f3f76c3ab4be2d40520ca2b505\/Setup.aot: attachment of code signature supplement failed: 1"]},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":33905672,"threadState":{"x":[{"value":0},{"value":3},{"value":60},{"value":44},{"value":771},{"value":0},{"value":0},{"value":930016},{"value":140703125446656},{"value":0},{"value":0},{"value":140703125449012,"symbolLocation":204,"symbol":"__crashreporter_info__"},{"value":0},{"value":0},{"value":1894080577792},{"value":140703125350440},{"value":18446744073709551585},{"value":140703125386990},{"value":13113712795},{"value":140703125406433},{"value":13113714512},{"value":4373975040},{"value":4},{"value":4373975040},{"value":3},{"value":1},{"value":13113711536},{"value":8673288640,"symbolLocation":0,"symbol":"dyld_all_image_infos"},{"value":13113747840}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703125326272},"cpsr":{"value":1610616832},"fp":{"value":13113706928},"sp":{"value":13113706896},"esr":{"value":4060086273,"description":"(Breakpoint) brk 1"},"pc":{"value":140703125326280,"matchesCrashFrame":1},"far":{"value":13113706952}},"frames":[{"imageOffset":121288,"imageIndex":0},{"imageOffset":121360,"imageIndex":0},{"imageOffset":82540,"imageIndex":0},{"imageOffset":86860,"imageIndex":0},{"imageOffset":84676,"imageIndex":0},{"imageOffset":15168,"imageIndex":0},{"imageOffset":10,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "arm64",
"base" : 140703125204992,
"size" : 196608,
"uuid" : "24497be3-a1b4-360a-b90e-cde9ce78a93b",
"path" : "\/usr\/libexec\/rosetta\/runtime",
"name" : "runtime"
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=840K resident=0K(0%) swapped_out_or_unallocated=840K(100%)\nWritable regions: Total=9272K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=9272K(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE (reserved) 1048K 2 reserved VM address space (unallocated)\n__DATA 80K 3 \n__DATA_CONST 80K 1 \n__LINKEDIT 240K 4 \n__TEXT 624K 2 \nmapped file 828K 3 \n=========== ======= ======= \nTOTAL 66.8M 17 \nTOTAL, minus reserved VM space 65.8M 17 \n",
"legacyInfo" : {
"threadTriggered" : {

}
},
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "61af99aeda72d16a4beb7756",
"factorPackIds" : {

},
"deploymentId" : 240000375
},
{
"rolloutId" : "5ffde50ce2aacd000d47a95f",
"factorPackIds" : {

},
"deploymentId" : 240000202
}
],
"experiments" : [
{
"treatmentId" : "5b729754-3882-4560-826f-9c0bc27d77c6",
"experimentId" : "6192fb082171a2330e561df0",
"deploymentId" : 400000034
}
]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}

Model: MacBookPro18,3, BootROM 7459.101.2, proc 8:6:2 processors, 32 GB, SMC
Graphics: Apple M1 Pro, Apple M1 Pro, Built-In
Display: Color LCD, 3024 x 1964 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5
AirPort: Wi-Fi, wl0: Feb 8 2022 01:51:44 version 20.90.39.0.8.7.114 FWID 01-510a2aee
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

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