Unable to remove PDF password.

Forum|Forum|10 years ago
May 28, 2015
3 replies
34653 views

I need to remove a password from a PDF in Adobe Acrobat Pro 9.5.5. I open the file, using the password, go to file>Properties and select "No Security" from the Change Security drop down menu. I enter the document password when prompted and I get a message saying the password is incorrect. What am I missing? Is this referring to some other password?

Correct answer Test Screen Name

A PDF document may have two passwords

1. "Open password" is needed to open the file and view it. Security restrictions may apply.

2. "Permissions password" is needed to remove or change security.

This is necessary, otherwise the security options on a password protected file (with open password) could be removed by anyone.

T

Test Screen NameCorrect answer

Brainiac

A PDF document may have two passwords

1. "Open password" is needed to open the file and view it. Security restrictions may apply.

2. "Permissions password" is needed to remove or change security.

This is necessary, otherwise the security options on a password protected file (with open password) could be removed by anyone.

I

IsakTen-RwIoo2

Inspiring

kathrynsilvaconway: You probably have only open password. You need , as TSN stated, to have the permissions password in order to remove or change security.