Skip to main content
M
myriamr2317098
Participant
January 5, 2018
Question

Unable to send a PDF for signature

  • January 5, 2018
  • 13 replies
  • 42268 views

I am unable to send a PDF for signature because it tells me to upgrade. I click on the upgrade button but nothing happens. Is this because I only have the trial version and need to purchase the license for this to be resolved?

    This topic has been closed for replies.

    13 replies

    L
    Lisa243466857ghp
    Participant
    May 6, 2022

    Hello,

    I have been using Adobe Sign for the past 3 years. Every now and again I will get this issue, then the IT team will try and retry every step to fix it. The error message is always the same: "No Internet Connection" - yes I am connected to the internet.

     

    Did Adobe find a fix yet? I dislike going through this every year and do not want to use docusign but will switch if this is not permanently fixed.

     

     

    L
    Lara26126334pfza
    Participant
    September 15, 2022

    I'm also having this issue, same as you I have used for the past few years and then since about January whenever I click 'send for signature' it advises 'could not complete your request please try again later'.

    I am able to complete e-signing using the cloud version just not the desktop. All software is up to date and repaired.

     

    Anyone ever receive any useful assistance from support?

    E
    Elba23126720gk6d
    Participant
    February 12, 2022

    I have the exact same issue. I was requesting signatures just fine. Then, minutes later, I get the message "unable to process request" contact support. I have a paid subscription. 

      D
      Dan5C19
      Participating Frequently
      March 2, 2022

      My user base is also running into this issue of late. Perhaps running the updates, signing out/in, and paying for a subscription matters little to Adobe any longer?

      L
      laura lakshmif91160163
      Participant
      July 1, 2019

      This issue must not be "assumed answered" as the exact same issue occurs today over and over, July 1, 2019. I paid for a subscription to Acrobat Reader DC precisely to be able to get documents I need signed. This "fill and sign" feature is a key part of the tools sold as part of this application. There are no updates as I just bought it yesterday. Since it appears to be a problem with an over one year history, is it true that Adobe has not fixed this bug yet still sells this application?

      Please advise.

      Lakshmi

      Bernd Alheit
      Community Expert
      Bernd AlheitCommunity Expert
      Community Expert
      July 1, 2019

      Info: Acrobat Reader and Fill & Sign is free.

      L
      laura lakshmif91160163
      Participant
      July 1, 2019

      Yes, but does not in fact allow it. As all the prior writers have illustrated. This bug is not fixed.

      Is there a work around? I have to get document signed, paid for the program but it won't let me send to the emails listed.

      Just stops at "Upgrade" to Adobe Sign as all others have given as screenshots to show.

      M
      mrsw15073793
      Participant
      August 15, 2018

      Hi,

      My Adobe flash has updated today and all of a sudden I can't send for signature, it tells me that I have to upgrade (although when you click on the button it goes nowhere).

      I have the paid Acrobat Pro DC license, and use the Adobe Acrobat Pro DC software on my PC...please tell me that this is a software error and that this function hasn't been taken off the paying users?!

      Anna

      L
      lawrenceo63843407
      Participant
      August 14, 2018

      I am having the same issue. 

      I have checked for updates.  I have signed out and signed back in.  I have run the repair.  None of which fixed the issue.  Please let me know when this bug is fixed.

      Larry

      K
      katiee98109152
      Participant
      August 13, 2018

      this was the last response i got today....

      Thank you for the patience. I would like you to inform that, this is the bug which we are facing in acrobat pro dc while using Send for signature. These technical issues or bugs which will occur unexpectedly, Our trained engineers our working on this issue to fix the issue as soon as possible .  I really apologize for the inconvenience caused to you.

        SkyOne
        SkyOne
        Participating Frequently
        August 13, 2018

        Same problem here. My coworker has it too. Major problem, I'm telling you.

        Someone at Adobe screwed it up.

        K
        katiee98109152
        Participant
        August 13, 2018

        From adobe support:

        As I have checked from my end there needs to disable the antivirus program as this is the ongoing issue.

        ..

        I would like to tell you that you just have to disable the program for a while.

        K
        katiee98109152
        Participant
        August 13, 2018

        Same problem I have been having all morning. After repairing, it will work briefly, then goes back to the upgrade screen. Posting here so I can return to see any resolutions.

        Installing the latest update now.

        E
        erikm36007384
        Participant
        August 13, 2018

        Having issues with this as well. Anyone get any updates from Adobe?

        Show more replies
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices