Skip to main content
G
Grst13
New Participant
March 15, 2020
Question

unable to send email via submit button this used to work

  • March 15, 2020
  • 3 replies
  • 729 views

The instuctions state:

To collect form data as attachments to email, type mailto: followed by the email address. For example, mailto:nobody@adobe.com.
This does not work get this message when a submit was executed in an adobe form:
An error occurred while sending mail. If you are not sure how to proceed further you can save your form and return in manually using your internet mail service

    This topic has been closed for replies.

    3 replies

    M
    MikeKoenecke
    New Participant
    October 12, 2021

    Just discovered that it works if there is *no* email address. In fact, if I use the following as the URL it works fine:

    mailto:?subject=Estate Planning Form&body=Here is my information form.

    The subject and the body pop up in my mail program (Mozilla Thunderbird), but of course the email address is blank. If I put an email address back in, I get the error message.

    M
    MikeKoenecke
    New Participant
    October 12, 2021

    I'm running into the same problem with an estate planning information form I've been providing to clients for years. Since I'm using an older version of Acrobat Pro, I think it's a feature that Adobe has quietly discontinued in their drive to get everyone onto a subscription model. Even though the feature uses the pretty generic "mailto:" function, the completed form has to be saved somewhere, and I'm guessing that is what has been turned off.

    P
    ProlificUser
    Participating Frequently
    March 16, 2020

    Try using a gmail address instead and see if that works. 

    G
    Grst13Author
    New Participant
    March 16, 2020

    This is a form intended for use within the community .  Impractical to tell everyone to use gmail.  Besides, up until last month or so it was working for all.

    G
    Grst13Author
    New Participant
    March 23, 2020

    Tried gmail no effect at all.  It must be some sort of a systems issue It has impacted  every form that uses submit. Some have been working for years now no longer function.  Perhaps an uninstall and reinstall??  Where can I find some sort of error log that defines the error or its cause and Gfb a solution.  Currently scouring the internet and have more people asking same question

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices