Unable to sign in to Adobe Acrobat Pro 2017

Forum|Forum|1 year ago
October 27, 2024
2 replies
1656 views

I had to reinstall Adobe Acrobat Pro 2017 to Windows 11 Home on a new SSD. The install apparently went well, but gets stuck on a "Loading..." window when attepting to sign in to start the program. Have tried reinstalling and repairing to no avail. Is there a fix?

Crash or freeze

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M

Matteo36023134vkjm

Participating Frequently

same problem here, please provide a fix for this

R

ravinderg62643219

Adobe Employee

Hi @greg_6614

Could you please confirm the Acrobat version installed on the machine and a snapshot the the screen you are gettig while login?

Regards

Ravi

G

greg_6614Author

Participant

Thanks for the suggestion, but no, it did not work. I re-installed Pro 17 then installed Reader DC and signed into DC. I could find no way to associate the Reader DC sign-in with the Pro 17 sign-in. So I'm still stuck!

~Greg

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