Unable to sign in to Adobe Acrobat Pro 2017

[greg_6614]

I had to reinstall Adobe Acrobat Pro 2017 to Windows 11 Home on a new SSD. The install apparently went well, but gets stuck on a "Loading..." window when attepting to sign in to start the program. Have tried reinstalling and repairing to no avail. Is there a fix?

[ravinderg62643219]

Hi @greg_6614 

Could you please confirm the Acrobat version installed on the machine and a snapshot the the screen you are gettig  while login? 

Regards

Ravi

[jim_Kjeld]

I am getting the same issue with the same scenario actually.

[jim_Kjeld]

I am connected to internet.  Have tls 1.2 enabled, firewall turned off, AV turned off, and still get this message.

[jim_Kjeld]

This worked for me:  Hopefully this method of getting to your perpetual licenced product doesn't get "fixed".  

From:  Solved: Please connect to the Internet and retry - Adobe Community - 10213711

I know this has been closed. But a workaround I found out was to install Adobe Acrobat Reader DC. I used the sign in from Reader to sign into the Adobe account. I launched the licensed/subscription-based version of Adobe Acrobat, and the Reader sign-in was able to translate to the licensed version sign-in with my Adobe ID credentials. Hope this helps anyone in the future.

[greg_6614]

Thanks for the suggestion, but no, it did not work. I re-installed Pro 17 then installed Reader DC and signed into DC. I could find no way to associate the Reader DC sign-in with the Pro 17 sign-in. So I'm still stuck!

~Greg

[greg_6614]

Still can't activate my Adobe Acrobat Pro 2017 for Windows. Below is as far as I get once I click on the Sign In button.

There must be a solution to this...

[Matteo36023134vkjm]

Try now, we had the same problem but few minutes ago it suddenly disappeared. Sign in process now copletes normally, they probably fixed something server side

[greg_6614]

Thanks! It finally worked! Unbelievable how painful that was!

[greg_6614]

Actuall, now I get to sign in, but a window pops up telling me the serial number is already in use by the maximum number of computers and I need to deactivate another computer within 30 days to use the product. But when I log into my account, there are no computers activated. Any ideas?

[Matteo36023134vkjm]

same problem here, please provide a fix for this