Unsupported fields have been removed from this document

Forum|Forum|2 years ago
December 4, 2023
1 reply
4978 views

Hi all-

I have a template that I have been using, and today when I fill out the form, it deletes some of the fields when I request a signature. It says "unsupported fields have been removed from this document."

I appreciate any help if figuring out the cause of this.

Thank you!

PDF forms

Thom Parker

Community Expert

When a PDF form is sent for signature it is converted into an Adobe Sign form. Which is a completely different kind of thing from a PDF form. To avoid this issue, convert the form into an Adobe Sign form. You'll find an option for this on the More... menu in Prepare Form Mode.

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

G

glisten.ksAuthor

Known Participant

Sorry, I thought I already had it set up as a sign form, and had been using it to request signatures. I did try what you suggested and got the same error.

It just changed on me the last time I opened it up and tried to fill it in and request signatures. I have attached it here, if you could maybe look at it? I am somewhat new to e-signatures, so my apologies.

Status_-_Payroll_Change_Report_2023.pdf

Thom Parker

Community Expert

I removed the reset button and have the same issue. Here are screenshots both before and after I request an e-signature.

Interesting. It didn't delete the dropdowns when I did it.

But all you need to do is re-create them in the Adobe Sign form.

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

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