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glisten.ks
Known Participant
December 4, 2023
Question

Unsupported fields have been removed from this document

  • December 4, 2023
  • 1 reply
  • 4978 views

Hi all-

 

I have a template that I have been using, and today when I fill out the form, it deletes some of the fields when I request a signature.  It says "unsupported fields have been removed from this document."  

I  appreciate any help if figuring out the cause of this.  

 

Thank you!

    1 reply

    Thom Parker
    Thom Parker
    Adobe Expert
    December 5, 2023

    When a PDF form is sent for signature it is converted into an Adobe Sign form. Which is a completely different kind of thing from a PDF form.  To avoid this issue, convert the form into an Adobe Sign form. You'll find an option for this on the More... menu in Prepare Form Mode. 

     

     

    Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often
    G
    glisten.ksAuthor
    Known Participant
    December 5, 2023

    Sorry, I thought I already had it set up as a sign form, and had been using it to request signatures.  I did try what you suggested and got the same error. 

    It just changed on me the last time I opened it up and tried to fill it in and request signatures.  I have attached it here, if you could maybe look at it?  I am somewhat new to e-signatures, so my apologies.

    Thom Parker
    Thom Parker
    Adobe Expert
    March 11, 2024

    Thom,

    I think I may not have the option to save the form as an Adobe Sign form because it is created by a government agency and they have apparently protected it. I don't want to change their form; I just want to fill it out (without Adobe Sign masking over some of the fields I've filled in) so that I can send it out for others to sign.  Can you help?


    Many of the federal government forms are XFA, which don't convert well to Adobe Sign.  But many also have some form of protection. About the only thing you can do is to flatten out the form to preserve any prefilled values, before sending to Adobe Sign.   Although depending on the type of protection, that may not be possible. As a last resort you can print and rescan. 

     

     

     

    Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often
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