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David3558580056si
New Participant
February 20, 2024
Answered

Update for generative AI (beta) will not install - constant message to restart

  • February 20, 2024
  • 2 replies
  • 1372 views

Update for generative AI (beta) will not install - constant message to restart Acrobat to 'launch' it.

I have reestarted my Macbook and restarted Acrobat mnay times but same meesage comes up.

Running Ventura 13.6.3 on Apple M2.

I actually dont need the AI function, so I would like to disable the need to install and/or get rid of the constant message.

Acrobat is up to date, V 2023.008.20533.

    This topic has been closed for replies.
    Correct answer AnandSri

    Hi @David3558580056si 

     

    I hope you are doing well, and thanks for reaching out.

     

    Please see this article for more information on Acrobat's new AI Assistant feature.

     

    Also, try the below preference change in the Acrobat and see if that works for you. Navigate to the Preferences(Cmd+K)>General>Select "Show home screen when all documents are closed" Click OK, relaunch the app and check.

     

    To Turn off generative AI features in Acrobat desktop: 

    • Close any open files. Then, navigate to Preferences > Generative AI.
    • To turn off the generative AI features, deselect Enable generative AI features in Acrobat, then select OK.

     

    To turn on the generative AI features again, select Enable generative AI features in Acrobat and choose OK.

     

    Thanks,

    Anand Sri.

    2 replies

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    February 21, 2024

    Hi @David3558580056si 

     

    I hope you are doing well, and thanks for reaching out.

     

    Please see this article for more information on Acrobat's new AI Assistant feature.

     

    Also, try the below preference change in the Acrobat and see if that works for you. Navigate to the Preferences(Cmd+K)>General>Select "Show home screen when all documents are closed" Click OK, relaunch the app and check.

     

    To Turn off generative AI features in Acrobat desktop: 

    • Close any open files. Then, navigate to Preferences > Generative AI.
    • To turn off the generative AI features, deselect Enable generative AI features in Acrobat, then select OK.

     

    To turn on the generative AI features again, select Enable generative AI features in Acrobat and choose OK.

     

    Thanks,

    Anand Sri.

    D
    David3558580056siAuthor
    New Participant
    February 22, 2024

    Hello Anand Sri,

     

    Thank you for your promt reply. I did the change to enable "Show home screen when all documents are closed" - this seems to have 'worked'.

    I did find the Genrative AI features in Preferneces, but it was all ready unchecked.

    Will let you know how this works out know.

    Thanks again.

     

    Kind regards,

     

    - David

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    February 23, 2024

    Sure, we will wait for your response.

     

    ~Anand Sri.

    I
    iCharles
    Brainiac
    February 21, 2024

    Hi @David3558580056si ,

    This seems like an issue related to Acrobat. This is the Enterprise and Teams community. Hence would be moving your thread to the Acrobat Community for further assistance. 

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