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Susan29018821kbtw
Participating Frequently
March 22, 2023
Answered

Upload error - Forbidden - What does this mean?

  • March 22, 2023
  • 2 replies
  • 6776 views

Why am I getting an "Upload error - Forbidden" when trying to upload a PDF to the Cloud in Acrobat. It worked earlier this week.The file size is 4659 KB.

    Correct answer Jacob34597484ul8i

    Hi @Susan29018821kbtw 

     

    We are sorry to hear that, is it a personal machine or a work network computer?

    Can you please share the below information to debug the issue -

    Please share fiddler logs while you perform the Request signatures workflow. Below are the steps to capture fiddler logs :
    • Download fiddler from: https://www.telerik.com/download/fiddler
    • Run fiddler and go to ‘Tools-> Options’
    • In the HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPS connects’ and ‘Decrypt HTTPS traffic.
    • Now let fiddler run and launch Acrobat and perform the same operation.
    • Once complete do a save of data by ‘File->Save->All sessions’.
    • Please share this data, via Private message , click on the evelop icon at the top right corner of the page to start the private message.

     

    Regards

    Amal


    I would like to continue this conversation on behalf of Susan (it is the same problem in the same organization).

    From further occurrences, we have discovered that the issue seems to lie with specific colon characters (:). Through extensive trial & error with two problematic PDFs, we found that if we remove specific colons from the PDFs, the upload fine.

    Could you provide me an email or priviate message so I can send you two examples of documents that are broken and documents that work?

    2 replies

    J
    Jacob34597484ul8i
    New Participant
    January 8, 2024

    @Amal. - I noticed this item is marked as "Solved", but we haven't actually got a solution yet. Could you take a look at the last message I sent?

    B
    beckynoback
    New Participant
    March 4, 2025

    I would like to continue this conversation from Jacob and Susan as I am at the same organization and am facing the same issue. I am receiving the "Forbidden" error indiscriminately when attempting to upload documents to Adobe Cloud for Shared Review. Sometimes I am lucky when retrying to upload a previously unsuccessful document and I get a review link, but often that is not the case. This has become an impediment to our workflow.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 23, 2023

    Hi @Susan29018821kbtw 

     

    Hope you are doing well and sorry to hear that.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF and check.

     

    If you've exhausted your 100GB storage limit, you can continue to browse, download, and consume content from Document Cloud. However, if you use a feature that requires uploading content to Document Cloud, you'll see a notification that you're over your quota. For example,

    - Uploading a document to Document Cloud storage.
    - Operations that store the result in Document Cloud for later download and use, such as using one of the PDF convert/combine/organize tools in Document Cloud web or Acrobat Reader, and using Acrobat plug-in in Microsoft Office on Mac.
    - Conversion of PSD, INDD, and AI files to PDFs in Acrobat which uses Create PDF service.
    - All PDF conversions on Acrobat Reader mobile app.
    - Scanning with Adobe Scan, which stores the results in Document Cloud.

     

    Note: Your connection speed to the Internet, and the complexity of the document you're converting (number of pages, content) affect how large a file you can convert. So, even files that are under the 100MB file-size limit may not convert if they are overly complex.

     

    For more info please check https://helpx.adobe.com/document-cloud/help/file-size-limitations.html

     

    Regards

    Amal

     

    S
    Susan29018821kbtwAuthor
    Participating Frequently
    March 23, 2023

    Hi Amal.

    This is an issue with one particular PDF file. It is not a conversion. It was built with Flare on a Windows machine.

    I have successfully uploaded previous versions of the same file and others in the same project. I can upload other PDF files. I am well below my storage limit.

    Some unsuccessful things I tried:

    • I backed-out my changes and tried to upload the rebuilt file.
    • I went back to a previous version in Git that I had been able to successfully upload.
    • I had others try to upload it (they all got the same message).
    • I tried renaming the file.
    • I tried removing all the Adobe metadata.

    It seems there is some sort of glitch occuring wherein Adobe Cloud suddenly does not like this file.

    Best,

    Susan

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 16, 2023

    I tried clearing my cache. I tried using Chrome and Firefox (in addition to Edge). Nothing works.

     

    Susan


    Hi @Susan29018821kbtw 

     

    We are sorry to hear that, is it a personal machine or a work network computer?

    Can you please share the below information to debug the issue -

    Please share fiddler logs while you perform the Request signatures workflow. Below are the steps to capture fiddler logs :
    • Download fiddler from: https://www.telerik.com/download/fiddler
    • Run fiddler and go to ‘Tools-> Options’
    • In the HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPS connects’ and ‘Decrypt HTTPS traffic.
    • Now let fiddler run and launch Acrobat and perform the same operation.
    • Once complete do a save of data by ‘File->Save->All sessions’.
    • Please share this data, via Private message , click on the evelop icon at the top right corner of the page to start the private message.

     

    Regards

    Amal

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