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New Participant
February 18, 2019
Question

Using the Adobe Acrobat addin for MS Word, I get the error "an error occurred while calling the callback ..." . I get it when entering Insert on ribbon.

  • February 18, 2019
  • 2 replies
  • 4437 views

Basically, whenever I enter "Insert" menu item, I get this error.  I tried removing the Adobe button in MS Word, but I still get the error (seen below).  For search purposes, the text on this error is

The title: "Custom UI Runtime Error in Acrobt PDFMaker Office COM Addin" and the

The text in the gray box: "An error occurred while calling the callback: 'GetImage' "

This topic has been closed for replies.

2 replies

New Participant
October 12, 2022

Any resolution to this problem?  I have the same problem with MS Office 365, all apps.

New Participant
October 24, 2019

I also have the same issue with adobe pluggin.  It happens when I click on Insert and Acrobat at the top of Word menus.

New Participant
February 16, 2020

Since a couple of weeks, I've got the same problem with the plug-in. It appears when I click on Acrobat at the top of the Word menu. Also in PowerPoint. 

It occurred after I updated Office from 32 to 64 bit.

Extremely annoying.