Inspiring

Answered

Using the same form in more than one operating system

Forum|Forum|2 years ago
July 5, 2023
4 replies
3967 views

I have a form that is used on both my Mac and Windows computers. It uses both document level and folder level scripts. The folder level scripts are identical on the two computers.

A menu item calls four folder level scripts that save different fdf files to 4 subfolders under the same parent folder. On the Mac, all four scripts work as intended. On the PC, the first of the four scripts works but the other three seem to be completely ignored. No errors are thrown.

For purposes of my question, please assume the path to the subfolders is correctly structured. So here’s my question: are anomalies that are characterized by some scripts not quite working right somewhat common when using the same form on more than one operating system?

This topic has been closed for replies.

Correct answer Thom Parker

Security settings in Acrobat could easily block data export. This would be reported in the Console.

Have you check your security preferences? Is Protected Mode turned on?

Have you tried running the non-working scripts from the console window?

try67

Braniac

Scripts in Acrobat are 99.9% platform-independent, meaning they should work just the same on both Windows and Mac computers. When the script doesn't work on Windows, is there an error message of some kind? Did you check the JS Console?

O

ODuinnAuthor

Inspiring

Sorry for the slow response. Yes, the console is reporting this:

"GeneralError: Operation failed.
Doc.exportAsFDF:7:Field btn.Image.Folder:Mouse Up"

To repeat briefly, the only difference between the Mac version and the Windows version of my form are the paths with file names for the fdf files that saved by the scripts. Otherwise the scripts are exactly the same and work on the Mac but only partially on the PC.

The scripts construct absolute paths for each fdf file to be saved. The paths, file names and extensions are passed to the folder level scripts by parameters. I placed an app alert in each folder level script that shows me the path & file name represented by each "pathAndFile" parameter below, and confirmed that the path and filename for each is correctly constructed as "/C/Users/Dropbox/MyFolder/MyFile.fdf"

As to the console message, here are extracts of each instance of exportAsFDF from my folder level scripts, but I see nothing wrong with these:

this.exportAsFDF({bAllFields: true, cPath: "" + pathAndFile});
this.exportAsFDF({bAllFields: true, cPath: "" + pathAndFile});
this.exportAsFDF({bAllFields: true, aFields: ["txtProperty", "txt.Property"], cPath: "" + pathAndFile});
this.exportAsFDF({bAllFields: true, aFields: ["txtP","txtE", "txtSB", "chkTypeInd", "chkTypeCorp"], cPath: "" + pathAndFile});

And, once again, the scripts work with the mac but on the PC, just the first instance of exportAsFDF() in my scripts works, the rest do not.

O

ODuinnAuthor

Inspiring

Did you ever check the Acrobat Security Preferences?

And which specific line is throwing the exception?

Thanks for the suggestion. I had the security preferences protected mode turned off.

The only console message I'm getting is this:

"GeneralError: Operation failed.
Doc.exportAsFDF:7:Field btn.Image.Folder:Mouse Up"

The thing that is so puzzling is that even on the Windows 11 PC the first exportAsFDF() in the script works as intended and the other four (which are constructed just like the first one) that follow the first one do not work (yet all of them work on the Mac). I'm trying to locate the source. I have a full time job that limits my ability to follow up posted suggestions quickly. Will keep at it.

JR Boulay

Braniac

The PDF form scripts work identically on both platforms. The problem certainly lies elsewhere.

Acrobate du PDF, InDesigner et Photoshopographe

O

ODuinnAuthor

Inspiring

Yes, and that's why I asked my question. When the scripts work in Mac with no problem, they should work on on a PC also.

Thom ParkerCorrect answer

Inspiring

Security settings in Acrobat could easily block data export. This would be reported in the Console.

Have you check your security preferences? Is Protected Mode turned on?

Have you tried running the non-working scripts from the console window?

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

T

Test Screen Name

Braniac

It's rarely the operating system. Did you check the JavaScript console? (You say "no errors are thrown" but some people assume JavaScript errors will result in a pop-up message).

O

ODuinnAuthor

Inspiring

I wasn't suggesting that it was the operating system, but rather asking if it is known that when using the same form in Acrobat on different operating systems, there occasionally may be something that works just fine in one system but not the other. I prefaced that by saying for purposes of my question, please assume the path to the subfolders is correctly structured because I know that that is not the issue.