If it still doesn't work please try the steps below:
1) Close all adobe related processes in task manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
2) Navigate to following locations and assign the current user full permissions to adobe folders. (Right click on adobe folder select properties then click security tab , click edit and select current user you are signed in with , select full control , click apply and then ok)
C://program data (enable view hidden files to see this folder)
C://program files 86x/common files
C://program files 86x/
C://program files/common files
C: //program files/
3) rename SLstore to Slstore.old at following location c://program data/Adobe/
4) Rename SLcache to Slcache.old at following location C:\Program Files (x86)\Common Files\Adobe
4) Navigate to c://users/username/appdata/local/adobe/oobe and rename Opm.db to opm.old
5) Navigate to c://windows/system32/drivers/etc/ and open hosts file using notepad. IF you see any Adobe entry there please replace that hosts file with a new hosts file which does not have any adobe entry. If there is no Adobe entry leave the hosts file as it is.
I have followed all of your suggestions and the problem still exists! Please advise of a solution as I NEED to use Adobe PDF / Acrobat constantly for my work. This is having a very detrimental effect on my productivity through no fault of my own...
I'm on Windows 10
I'm on PC
I do not have Trend security installed
I have a paid up subscription with Adobe and my account is signed in.
I look forward to your speedy reply with a solution please
We are sorry to hear that. Please try to turn off any security software installed on your computer and reboot the computer once and check if that helps. Note: Please turn on the security after testing to avoid any security risks.
Also, please try to create a new test user profile with full admin rights in Windows and try using the application there.