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K
kristinj31720076
Participating Frequently
April 30, 2018
Answered

What is Adobe PDF Printer vs Adobe PDF Converter? A recent update changed my system

  • April 30, 2018
  • 1 reply
  • 9136 views

I have Acrobat Adobe DC and have been using the Adobe PDF Printer to print documents from Excel and Word in a PDF format.  However, today my system updated Adobe and changed my Adobe PDF Printer to Adobe PDF Converter and now I can't print and safe my Excel docuements as PDFs anymore.  (Haven't tried Word) 

What changed and why?  How do I change it back or make it work?

Kristin

This topic has been closed for replies.
Correct answer Dov Isaacs

There has been no change in Acrobat that renamed or changed the Adobe PDF PostScript printer driver in any way.

Nor was there any Acrobat update today.

Perhaps you can provide a screen shot of what your printers panel looks like and indicate to us exactly what version of Acrobat is loaded on your system (Help=>About Adobe Acrobat…).

          - Dov

1 reply

Dov Isaacs
Dov IsaacsCorrect answer
Legend
April 30, 2018

There has been no change in Acrobat that renamed or changed the Adobe PDF PostScript printer driver in any way.

Nor was there any Acrobat update today.

Perhaps you can provide a screen shot of what your printers panel looks like and indicate to us exactly what version of Acrobat is loaded on your system (Help=>About Adobe Acrobat…).

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
K
kristinj31720076Author
Participating Frequently
May 8, 2018

We are using Adobe DC Pro and have had terrible print issues.  Is there someone we can talk to on the phone.  Not sure how to share a screen shot, but using Windows 7 and my printers as one that says Adobe PDF and Adobe Converter PDF.

Yesterday I tried to print again from Excel to the Adobe PDF printer,  NOT to a file - just to the printer.  It opened a window for me to save it, which I did - to my desktop.  But it's not ON my desktop. 

K
kristinj31720076Author
Participating Frequently
May 11, 2018


above is a screenshot of my printers.

Here is a screenshot of an excel sheet showing how I am trying to print it to a pdf document

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