When moving the cursor up to the menu bar, the window shifts up and I can not access the menu bar.

[Al23855199yzjz]

Apparently after a recent creative cloud update, I was no longer to "Save As" files in Acrobat Pro DC. When I selected "Save As" a blank window popped up. SO, I.T. reinstalled Acrobat Pro DC for me. Now, when moving the cursor up to the menu bar, the window shifts up and I can not access the menu bar at all. I've re-booted. I.T. re-installed Acrobat Pro DC for me a second time (inadvertantly wiping out my 49 outlook reminders), and it still does the same thing. I do not experience this issue with any other application on my system.

[LinSims]

Let me move this to the Acrobat forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

[Al23855199yzjz]

Thanks Lin. May I ask for a hyperlink to that forum please? I googled Acrobat forum, and this community is the first link. I also tried the second link (acrobatusers.com) and I ended up back here as well. Thanks again... AL

[LinSims]

No need. This thread is in the Acrobat forum, and you had no trouble finding it. 🙂 

[Al23855199yzjz]

Good afternoon Lin. I'm confused. When you said "Let me move this to the acrobat forum..." I believed that you would be moving it to a new location and I was asking where that is located). Now I am wondering if you meant "I have moved this thread..."( i.e. you already moved it and we are now typing in the new location, is that correct?  If the latter, no one has responded here in the last two weeks then? If so, how can I enter a ticket to get this issue resolved?

[Al23855199yzjz]

I have had no response to my issue in this forum in over a month. How do I submit a ticket?

[LinSims]

These are user-to-user forums, so if you want help from Adobe, you have to contact them through customer support.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

[LinSims]

I'm sorry I didn't see this before. Yes, I had already moved it and we were/are communicating in the Adobe forum. Sadly, this is about the only help I can give you. I use Acrobat for creating PDFs and shared review PDFs and I've never seen this issue.

[Al23855199yzjz]

Thank you for following up with me Lin. I proceeded as you suggested but it's saying I don't have an account, but I am pretty sure I do and my Adobe app shows I am logged in. I am following up on that with my IT department. This has been pretty involved 😞