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Participant
September 14, 2022
Question

When moving the cursor up to the menu bar, the window shifts up and I can not access the menu bar.

  • September 14, 2022
  • 1 reply
  • 904 views

Apparently after a recent creative cloud update, I was no longer to "Save As" files in Acrobat Pro DC. When I selected "Save As" a blank window popped up. SO, I.T. reinstalled Acrobat Pro DC for me. Now, when moving the cursor up to the menu bar, the window shifts up and I can not access the menu bar at all. I've re-booted. I.T. re-installed Acrobat Pro DC for me a second time (inadvertantly wiping out my 49 outlook reminders), and it still does the same thing. I do not experience this issue with any other application on my system.

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1 reply

LinSims
Community Expert
Community Expert
September 14, 2022

Let me move this to the Acrobat forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

Participant
September 21, 2022

Thanks Lin. May I ask for a hyperlink to that forum please? I googled Acrobat forum, and this community is the first link. I also tried the second link (acrobatusers.com) and I ended up back here as well. Thanks again... AL

LinSims
Community Expert
Community Expert
September 22, 2022

No need. This thread is in the Acrobat forum, and you had no trouble finding it. 🙂