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Toby235931027pyg
Participant
March 15, 2022
Answered

When opening a PDF, layers/images appear for a split second and then disappear?

  • March 15, 2022
  • 2 replies
  • 6220 views

I'm having some issues with trying to open a PDF file in Adobe Acrobat DC. The PDF file contains various layers and images, but when I open the file I can only see some of the layers but not all of them, despite all layers being ticked as visible.

 

A colleague of mine opens the same PDF file in Adobe Acrobat DC and she can see all the layers with no issue. Interestingly, when I first open the PDF I see all the layers/images for a split second, but then they suddenly disappear.

 

Does anybody know what is causing this? I have attached the PDF below, as well as a screenshot showcasing what I can see versus my colleague.

 

Thanks

This topic has been closed for replies.
Correct answer Luke Jennings3

Your Acrobat Reader page display preference should be set to show large images and to use overprint preview. If that doesn't help, try resetting your Reader preferences:

https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/11874133

Or, re-install Reader, if you see an option to overwrite the preferences, say yes.

I see you are using Reader 64 bit and your colleague is using 32 bit, I don't know if that makes any difference.

2 replies

Luke Jennings3
Community Expert
Luke Jennings3Community ExpertCorrect answer
Community Expert
March 16, 2022

Your Acrobat Reader page display preference should be set to show large images and to use overprint preview. If that doesn't help, try resetting your Reader preferences:

https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/11874133

Or, re-install Reader, if you see an option to overwrite the preferences, say yes.

I see you are using Reader 64 bit and your colleague is using 32 bit, I don't know if that makes any difference.

T
Toby235931027pygAuthor
Participant
March 18, 2022

Thanks, setting the 'Use Overprint Preview' to 'Always' seems to have resolved the issue!

Dave__M
Community Expert
Dave__MCommunity Expert
Community Expert
March 15, 2022

My first instinct would be to run a Repair Installation from the Help menu.  Also, ensure you have updated to the latest version of Acrobat Pro.

My best,

Dave

T
Toby235931027pygAuthor
Participant
March 15, 2022

Unfortunately performing a repair installation does not work.

 

I am currently on version 2021.011.20039 and another colleague of mine is on version 2018.009.20044, we are both experiencing the same issue with layers not displaying properly.

 

My other colleague who can see the layers fine is on 2021.007.20099, so I'm not sure it's related to needing the latest version as I am already the most up-to-date person.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 16, 2022

Hi Toby,

 

Thank you for reaching out, and sorry about the trouble.

 

Please try updating to the latest version of the application released recently. Check if you experience the same behavior. In the application, go to Help > Check for updates.

For more information on latest version, please refer to the following help document: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

 

If the issue persists, please share a video of the issue occurring at your end. 

It would be helpful if you could share a sample PDF to replicate the behavior at our end.

 

Thanks,

Meenakshi

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