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When PDFing keep getting "Acrobat distiller has stopped working"

Forum|Forum|6 years ago
February 19, 2019
11 replies
15931 views

Since last Friday I've been unable to save my FrameMaker book file as a PDF. This book is made of 20 files. I've saved it as a PDF many times over the past several years with no problems. A week earlier, I created PDFs of 10 other books the same size, and a PDF of another book that's over twice as large. But now I keep getting, "Acrobat distiller has stopped working". I can save as a PDF if I include only a few files from the book, and I can save individual files as PDFs, but only the smaller files. I've installed updates for FM and Acrobat and tried different PDF Job Options. I tried printing to Postscript, and opening the .ps file in Distiller, and got the same result. My hard drive has over 75% space remaining.

System details:

Windows 10 Enterprise
Acrobat DC, Version 2019.010.20091
FrameMaker 2017, Version 14.0.4.511

Any ideas?

This topic has been closed for replies.

Correct answer Meenakshi Negi

Hi All,

We have sent you an email with the fix patch for this issue.

Please check your inbox and install the patch provided in that email.

Let us know if you experience any issue.

Regards,

Meenakshi

A

andrewd35578914

Participant

I am also having this problem. Can I get a patch for it, as well? Thanks!

Meenakshi Negi

Community Manager

Hi All,

We have released an update today for Adobe Acrobat 2015, Acrobat 2017 and Acrobat DC which fixes this issue.

Please update the application to the latest version released for the application.

You may refer to the following link to check the latest versions available. Release Notes | Adobe Acrobat, Reader

Let us know if you experience any issue.

Regards,

Meenakshi

kadeepro

Participant

I am having the same issue.

Where can I get the patch?

Meenakshi Negi

Community Manager

Hi all,

I have sent you a private message.

Please check your inbox and refer to the steps provided there.

Let us know if you experience any issue.

Regards,

Meenakshi

A

Anonymous

Same problem here. Can I get the patch?

KevinW920

Participant

I am having the same issue after upgrading to Mojave 10.14.4

Will the patch mentioned also fix this problem?

If so, please send it to me.

Thanks!

jamesk10007777

Participant

Can I get the patch for this sent my way as well?

travisw37562834

Participant

Hi - Can I please be sent the fix for this issue

F

former Cory R. Carpenter

Inspiring

To confirm: Our writer who reported this issue has verified that the patch fixes it.

F

former Cory R. Carpenter

Inspiring

To add to this discussion: We have seen this as well when distilling docs containing EPS graphics from FM10 and FM2017 using Save as PDF. It may relate to EPS files with specific characteristics, as the example document I used for troubleshooting caused Distiller to crash three times in the course of processing although it contained many more than three EPS graphics.

The temporary workaround we used was to replace C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrodistdll.dll dated, as I recall, 1/31/2019 with an earlier version (dated 6/29/2018). Hopefully the next Distiller DC update will contain a fix for this problem.

(I'm also posting this to the other two similar threads of which I'm aware in case folks aren't following all of them.)

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-TamiAuthor

Known Participant

That's a good tip, thanks Cory!

Meenakshi Negi

Correct answer

Community Manager

Hi All,

We have sent you an email with the fix patch for this issue.

Please check your inbox and install the patch provided in that email.

Let us know if you experience any issue.

Regards,

Meenakshi

W

Winfried Reng

Community Expert

Hi Tami,

Some others (including me) have the same problem.

See here:

https://forums.adobe.com/message/10948983

https://forums.adobe.com/thread/2596523

I find this rather mysterious.

I also have problems with some EPS files for about a week now. (Before everything worked correctly.)

However, when I put only one of them into a brandnew file, then I can create the PDF.

When there are two, then the PDF creation fails.

My Windows update says that there was an Acrobat update, when this issue started.

My impression is that this update is the cause.

I use FrameMaker 2019 which can create PDFs also without Distiller.

Best regards

Winfried

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-TamiAuthor

Known Participant

Winfried,

Thanks for the added information. Yes, it is mysterious! I'm just grateful that only six of the 317 graphics in my book were problematic...this time.

A

adobet50109180

Participant

Hello, I have the same problem. I use Acrobat DC latest version. It's been a few days that when I try to create some PDF files from Distiler, it simply stops working even before generating log. But I noticed in some tests that the same file works well in the previous XI version. We need a solution to this error in this release.

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-TamiAuthor

Known Participant

When the Distiller window comes up, can you look at the page numbers as they show up and see where it stops working? Unfortunately, if it's a small document, you might not be able to get to the window fast enough before the crash message shows up.

In the example below, Distiller stopped working on Page 10. On that page was an Illustrator EPS figure that for some reason started causing the latest version of Distiller to crash. (I don't know why the message about the Stack came up.)

In Illustrator, I exported the figure as an EMF file, replaced the EPS version in the FrameMaker file, then Distiller got past that page...and crashed at another page. Repeated the EPS > EMF procedure for five more offending figures, then was able to PDF the file.

I never had this problem before, but a coworker has, many times. He said the problem is usually a graphic or sometimes a custom font.

I hope this helps!

Meenakshi Negi

Community Manager

Hi Tami,

Thank you for reporting the issue.

Would it be possible to share any samples files with us?

Please use the steps provided here How to share a file using Adobe Document Cloud

Also, share the exact workflow you do when the application crashes.

Regards,

Meenakshi

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-TamiAuthor

Known Participant

Ok, I shared files here: Shared Files - Acrobat.com

The FrameMaker file "coax.fm" is in for_adobe > translation > italian > text. The file has links to a translated figure in the "figures" folder in the "italian" folder, and also to non-translated figures in the "figures" folder at the top level. This is the standard folder structure for our translated manuals. I opened the FM file from that folder and tried to make a PDF, but Distiller stopped working:

Open FM file in the "text" folder (there will be unresolved cross-references since this is part of a book).
Select File > Save As...
Select Save as Type: PDF, then click Save.
Use whatever PDF Job Options shows. (I've tried various ones, all with the same result.)
Select View Generated PDF in Acrobat.
Select RGB.
On the Bookmarks tab, select Generate PDF Bookmarks.
Click Set.

Distiller tries three times to make a PDF, but stops working each time.

Thanks for looking into this!

G

gkaiseril

Inspiring

Distiller creates a log file. You may have to set FrameMaker to create or save the log file. You can then look at distiller's log file to see if there are any errors.

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