Participant

Question

When trying to configure presets for the “create from scanner” option, the following issue occurs:

Forum|Forum|13 years ago
March 8, 2012
3 replies
35400 views

when trying to configure presets for the "create from scanner " option, the following occurs:

We are unable to scan from the document feeder. Every preset defaults to the flatbed. Inside the preset configuration (any preset), when choosing "Options" for the selected scanner, the user interface section is greyed out. We need the "native scanner interface" dialogue to appear when scanning so that we can select the document feeder, rather than the flatbed. This is using Acrobat X Standard.

Scan documents and OCR

This topic has been closed for replies.

A

apangasa11851843

Adobe Employee

Preset are meant for one click scan.

For using the Scanner's native interface, please use Custom Scan option.

rogéz

Participating Frequently

The custom scan option is not avaible anymore in Acrobat DC.
The "show scanner's native user interface" option is grayed out.

Why?

Lovekesh Garg

Adobe Employee

Hi Glenn,

In Acrobat DC Scan settings are changed for better look and working.

1. Custom scan option is still there, with name "Default settings" if there is no change in settings. And if you change any value under this option it will be renamed as 'My custom settings'.

2. "Show scanner's native Interface" is not available for any preset, that's why it's disable here. If you want to use it, you can use Default Settings/My custom settings option.

For better understanding you can go through Scan documents to PDF, Adobe Acrobat .

Thanks.

A

Anonymous

Same problem.

Acrobat X Pro win7-64, Fujitsu FI-6130.

I want to be able to "use native interface" with presets.

Option is greyed out.

And YES, the Fujitsu Twain driver supports the native interface.

As a matter of fact, I can use it with "custom scan".

The problem is that, when I go set up the "advanced options" (remove 3-holes) it never goes back to "scan", just hangs and I have to kill it from Task Manager.

Any ideas?

I can't get Acrobat (or the driver?) to save the settings, it only does that upon successful scan completion.

As a point of interest, I did not have the problem with Acrobat X 1.3.

Wish I were able to roll back (1.4 has other problems, discussed elsewhere)

A

apangasa11851843

Adobe Employee

Please note that Native Interface was not avaialble with Presets in Acrobat 10.1.3

Regarding the other issue: "The problem is that, when I go set up the "advanced options" (remove 3-holes) it never goes back to "scan", just hangs and I have to kill it from Task Manager.", could you please elaborate which options are you referrring here and the steps to reproduce the issue.

Lovekesh Garg

Adobe Employee

hi

experts

my hp printer having same issue when i scan my scan window close immediately with adobe reader works well on all other applications i have removed and reinstalled with latest HP Officejet 6310 driver but same problem i dont know whats wrong pls help

Please try some solutions Troubleshooting tips for scanner issues when using Acrobat

You are saying Adobe Reader closes while scanning. But we don't support scanning on Adobe Reader which is a free product. Can you please ensure do you have Adobe Reader or Adobe Acrobat.

Also please share Acrobat version and error message you are getting.

Thanks.

Allta Media

Community Expert

Some older scanners do not support presets, so when you choose an unsupported scanner from the pop-up menu, a dialog stating "This scanner does not support presets" appears.

What type of scanner and OS are you using?

B

buckslayer1Author

Participant

I am using a HP Officejet Pro 8600 (NEW).

Thank You!!

Gerald Guilbeaux

Quality Assurance Manager

[personal information removed by moderator]

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