Participating Frequently

Answered

WHERE ARE THE SCROLL BARS?!!

Forum|Forum|2 years ago
September 18, 2023
35 replies
61048 views

I'VE SPENT A HALF HOUR NOW, ON A TIGHT DEADLINE, TRYING TO FIND THE VERTICAL SCROLL NBARS IN THE NEW ACROBAT PRO CONTINUOUS RELEASE VERSIOJN 2023. WHY DO YOU HAVE TO DO THIS TO US? THE WEB IS FULL OF PEOPLE TRYING TO FIND THESE SCROLL BARS! I'VE GOT A 230 PAGE PDF TO EDIT AND I'M HAVING TO USE THE UP & DOWN ARROWS TO MOVE ONE PAGE AT A TIME!

WHERE ARE THE SCROLL BARS?!! [Repeated text removed]

Modern Acrobat

Correct answer Amal.

Hi All

The issue has been addressed with the new version of Acrobat (23.08.20555) and now we have a preference to enable the scroll bar in Mac.
Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

~Amal

Show previous replies

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Dave MP

Known Participant

Can almost guarantee that there is not one UI dev at Adobe that uses a Wacom tablet. Why else would they remove this basic UI function?

KVN

Participating Frequently

Agreed. And I am also finding now that toggling the "Show scroll bars" setting off and back to "always" no longer works to bring back the scroll bars. I am not sure if they are aware of that.

T

TracyCreative

Participating Frequently

I have same issue. my bigger problem is that ther are no vertical scroll bars in the comments pane so cant progress through the list comments and corrections in a pdf as there isnt even an arrow down for those. as some people say i have to experiment with expanding or clicking away to get the scroll bar. so inefficient and ruining my work flow

B

bantjes

New Participant

2020 VERSION IS HERE: https://helpx.adobe.com/ca/download-install/kb/acrobat-2020-downloads.html

Install it (it asks for a serial number; I chose "trial version yada yada" and when it asked again on startup I choose "use my username" or something like that), then

> choose a PDF in Finder (Mac),

> Right-click and choose "Open with" and choose the 2020 version (for me it appears with a black icon)

> make sure it works (it does for me)

> Go back to Finder, and on any PDF

> Right-click and choose "Get Info"

> Under "info" for the PDF, half-way down it says "Open With"

> change the default to the 2020 version of Acrobat

> and click "Change all"

Now all PDFs will open with the 2020 version.

C

CaseyCayceAuthor

Participating Frequently

I'm Cayce, the initiator of the original post, I don't know how long your contribution has been up here, but it gets my vote as the correct solution. I'm nominating you for Sainthood on this, Bantjes. You are the best, hands down. I followed your instructions and can now enjoy an unhindered workflow. Thank you so much!

K

kvn123

Participating Frequently

Why does this thread have an accepted answer? It is quite clear that most of the respondents here find that the suggested answer doesn't work.

J

jobro1

Known Participant

None of the suggestions are working for me. (MacOS Big Sur, MacBook Pro Retina, 15-inch, Late 2013, Acrobat Pro Build: 23.6.20320.0). The closest I've come to a solution is to scroll using the option/alt key with the up/down arrow keys. Not as efficient or convenient as grabbing an always-visible scrollbar with a mouse, but until Adobe corrects this horrible mistake, it's the only workaround I can offer.

R

robbiep50323450

Participating Frequently

This scrolling issue is relentlessly irritating. Are Adobe now intentionally going to bug the older version of Acrobat until users relent snd accept the awful new GUI? It won't work. I've lived and loved this companies apps for 25 years and suddenly I'm anxious every day at what they're planning to do with my workflow. Awful. Love has turned to absolute disdain and a long long term user looking at alternatives.

K

kvn123

Participating Frequently

Please vote for the issue here.

Abambo

Adobe Expert

You should enter the link to this request, not only to the Acrobat uservoice: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47319947-scroll-bars-missing-on-acrobat-dc-september-2023

ABAMBO | Hard- and Software Engineer | Photographer

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mpmarquez

Participating Frequently

I had this same issue a few months ago in June 2023 on my Mac. The solution at the time was this:

https://community.adobe.com/t5/acrobat-discussions/downgrading-to-older-version-of-adobe-acrobat-pro/m-p/13906761#M418118

However Adobe must have updated Acrobat since then because this solution no longer works. "Disable New Acrobat" no longer appears in the View menu or can be found using the Help menu. Why they do this I don't understand.

K

kvn123

Participating Frequently

Has there been any solution to this problem? I feel that this was not tested for Wacom tablets - the scroll bar requires using the trackpad (Macbook Pro), while I need to use my Wacom pen to drag the scroll bar. It requires some finger "acrobatics" to get this right, and is very frustrating.

J

jobro1

Known Participant

This new 'feature' has greatly reduced my productivity in Acrobat. I spend a lot of time scrolling through PDFs and now it's a real hassle. Please allow scroll bars to be visible at all times.

B

bellablueearth

Participating Frequently

I AGREE SO MUCH! I'm screaming. Why [cursing removed] do we have to deal with this in our workflow. Like Adobe thinks coming up with removing something as standard as a friggin scroll bar is "fun" for some engineer when it literally is holding up my workflow I have used like every day since day 1. So tired of this! I can't even understand the point. Removing scrollbars and pushing AI on creatives is making me wonder if they ever noticed or cared how dedicated I've been to this company for almost 30 years.