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LBExj
Participating Frequently
July 28, 2017
Answered

Why am I getting an error message when trying to combine files into one PDF file?

  • July 28, 2017
  • 11 replies
  • 181044 views

When I select multiple PDF files and try to combine them into one document, I get a message that "Adobe Acrobat has encountered and unidentified error" and no file is being created. This problem has only recently started as I have been able to merged documents in the past.

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    11 replies

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    try67
    Community Expert
    try67Community Expert
    Community Expert
    July 29, 2017

    Acrobat version? OS version?

    L
    LBExjAuthor
    Participating Frequently
    July 31, 2017

    Acrobat DC ... I'm using the Creative Cloud.

    D
    DakotaBlue
    Participant
    October 4, 2017

    The problem was not software related.

    The files I was trying to merge into a single PDF file were stored in a shared folder on an internal server. These files would not merged into a single PDF. Our working files have always been stored on a server, but only recently have started being a problem merging into a single PDF.

    When I copy these files back to the the computer I am using, they merged just fine using Acrobat DC.

    Thanks for your help ...

    Les


    I'm running into a similar problem and believe I have narrowed it down to the length of the file path.  It is not maxing out the OS file path length.  193 character file path will bomb, yet a file in the same location very similar file name except slight shorter, approximately 160 characters, will load combine without error.  Is your issue possibly length of file path?

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