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A
Apadana68
Participating Frequently
September 3, 2012
Question

Why can't I open pdf file sent by email?

  • September 3, 2012
  • 2 replies
  • 44539 views

I recently installed Word 2007.  I couldn't open a pdf file sent to me by Hotmail email and using Explorer 9.  If I download it open/save I can open it but can't open it as an email. 

I have Acrobat and even reinstalled it because I heard I should do that to make sure it was installed properly.  Should I purchase something to help this problem?

Please, help

Thank you,

Apadana

This topic has been closed for replies.

2 replies

M
Mbomvu
Participant
July 18, 2020

I tried to open no counting 

H
Adobe Employee
Hitender_Prakash
Adobe Employee
September 25, 2012

Hi,

Are you trying to open it in browser by clicking on the link in the e-mail?

What is the exact behavior when you try to open it, i.e does it give any error message ?

What is the version of Acrobat installed on your machine? please update it to the latest version.

Thanks.

A
Apadana68Author
Participating Frequently
September 25, 2012

Hi HitenderPrakash,

It opens it in Word and the document is scribbles.  I recently installed Acrobat to the latest version.

Thank you,

Apadana

H
Adobe Employee
Hitender_Prakash
Adobe Employee
September 25, 2012

I did as you instructed but it didn't fix the problem

Thank you,


Apadana


Hi Apadana,

What happens when you double click a PDF file on your machine? Does it also open in word?

Try changing the association of PDF files to Acrobat. For doing so right click on PDF file and go to properties and Now click on "Change" button against "open with:" and select Adobe Acrobat to open the PDF files as default app.

This should solve your problem.

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