Participating Frequently

Question

Why can't I open pdf file sent by email?

Forum|Forum|13 years ago
September 3, 2012
2 replies
44539 views

I recently installed Word 2007. I couldn't open a pdf file sent to me by Hotmail email and using Explorer 9. If I download it open/save I can open it but can't open it as an email.

I have Acrobat and even reinstalled it because I heard I should do that to make sure it was installed properly. Should I purchase something to help this problem?

Please, help

Thank you,

Apadana

This topic has been closed for replies.

New Participant

I tried to open no counting

Hitender_Prakash

Adobe Employee

Hi,

Are you trying to open it in browser by clicking on the link in the e-mail?

What is the exact behavior when you try to open it, i.e does it give any error message ?

What is the version of Acrobat installed on your machine? please update it to the latest version.

Thanks.

Apadana68Author

Participating Frequently

Hi HitenderPrakash,

It opens it in Word and the document is scribbles. I recently installed Acrobat to the latest version.

Thank you,

Apadana

Inspiring

HitenderPrakash,

I followed your instruction but the dialogue for Properties is different. It states unknown protocol.

Thank you for all your help!

Apadana

Is the file extension PDF?