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A
Apadana68
Participating Frequently
September 3, 2012
Question

Why can't I open pdf file sent by email?

  • September 3, 2012
  • 2 replies
  • 44550 views

I recently installed Word 2007.  I couldn't open a pdf file sent to me by Hotmail email and using Explorer 9.  If I download it open/save I can open it but can't open it as an email. 

I have Acrobat and even reinstalled it because I heard I should do that to make sure it was installed properly.  Should I purchase something to help this problem?

Please, help

Thank you,

Apadana

This topic has been closed for replies.

2 replies

M
Mbomvu
Participant
July 18, 2020

I tried to open no counting 

H
Adobe Employee
Hitender_Prakash
Adobe Employee
September 25, 2012

Hi,

Are you trying to open it in browser by clicking on the link in the e-mail?

What is the exact behavior when you try to open it, i.e does it give any error message ?

What is the version of Acrobat installed on your machine? please update it to the latest version.

Thanks.

A
Apadana68Author
Participating Frequently
September 25, 2012

Hi HitenderPrakash,

It opens it in Word and the document is scribbles.  I recently installed Acrobat to the latest version.

Thank you,

Apadana

B
Bill12
Inspiring
September 26, 2012

Bill,

I can follow your instructions up to finding extension in Options.  Sorry for my lack of ability to do this.

Thanks,

Apadana


In Windows explorer, you should have a type column (use the details display) that will show PDF. You can select the type column to order the files that way and then look for all the PDF files.

If you like, just save the file from your e-mail client to your HD (note where it is). Then open Acrobat and use the File>Open menu to find the file and open it. If it can not be found, select *.* or all types in the open menu to see if it shows up and try to select it for opening. You may be simply having a problem of a corrupt PDF, typical of many e-mail packages do to failure to properly handle the PDF.

I guess I am losing track (or never really understood) of your problem. If this does not work, you might want to restate your problem, possibly with some screen shots to demonstrate the problem.

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