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Airdrie Chamber
New Participant
October 19, 2012
Question

Why can't users save data in fillable form created in Adobe Acrobat X Pro?

  • October 19, 2012
  • 24 replies
  • 256239 views

I have created a fillable pdf form in Adobe Acrobat X Pro and have everything working great.  When I send it to users they can fill in all of the information, but they can not save the data in the form.  I have followed these instructions before I send the form to the users:  (Acrobat Pro) Type in non-fillable forms (File > Save As > Reader Extended PDF > Enable Additional Features.

The form includes text fields, radio buttons, e-signatures (x).

I have researched for days, spoke to countless "Adobe Chat Room Techs" and still have no idea what I am doing wrong.

I am so desperate for help.  Any advice would be appreciated.

ML

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    24 replies

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    G
    Geertruida_Maria
    New Participant
    April 16, 2013

    hi, When using Acrobat pro, you have to run  'Distribute' from the forms meny.

    Then you'll get several choices how to send and receive your form, it will run out three forms; your_original.pdf, your_original_distributed.pdf and your_original_responses.pdf

    The form  your_original_distributed.pdf will be the one you send out, and has the option to save the form with data filled out.

    regards,

    Trudie Scholman

      G
      gkaiseril
      Inspiring
      October 19, 2012

      Users can update to Adobe Reader XI and they will be able to save forms without the forms having special Extended Reader Rights as the previouis versions required.

      R
      Richard_Mutzke
      Participating Frequently
      June 27, 2013

      If I understand correctly, by default, forms created in Acrobat are savable for those using Reader XI.  How does one prevent a form from being savable in all versions of Reader?

      Bernd Alheit
      Community Expert
      Bernd AlheitCommunity Expert
      Community Expert
      June 27, 2013

      I can still save the document in Reader XI, no matter which options on the 2 dropdowns I choose.


      You can't prevent saving.

      Steven_Madwin
      Adobe Employee
      Steven_Madwin
      Adobe Employee
      October 19, 2012

      Hi ML,

      If I were you I'd take Georges offer of help because he's the best out here. However, to reiterate what George said, I don't think it's the way you have created the PDF, but rather the application the recipients of the form are using to view the file. The question ot ask them is "are you using Adobe Reader, and if so what version"?

      Steve

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      George_Johnson
      Inspiring
      October 19, 2012

      It sounds like you set up the form correctly, but it's hard to say what could be wrong without seeing the form and knowing what PDF viewers your users are using. I'd be happy to take a look at the form if you can post it somewhere or email it to me at: acroscript at gmail dot com

      A
      Airdrie ChamberAuthor
      New Participant
      October 19, 2012

      Thank you so much George.  I am so grateful to you for your willingness to look at the form.  I am sure I am making a silly mistake but I am truly baffled. 

      I have asked several different committee members to test the form on their home/work computers and it is always the same problem.  I tried the form at home (I had adobe reader 9), and here at work (I have adobe reader 10.1.4) but still can't get it to save the data that I type in.

      I do have an old operating system (getting a newer version next week) so I wonder if that could have anything to do with it?

      I will send you the form shortly. 

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