Skip to main content
A
Airdrie Chamber
New Participant
October 19, 2012
Question

Why can't users save data in fillable form created in Adobe Acrobat X Pro?

  • October 19, 2012
  • 24 replies
  • 256239 views

I have created a fillable pdf form in Adobe Acrobat X Pro and have everything working great.  When I send it to users they can fill in all of the information, but they can not save the data in the form.  I have followed these instructions before I send the form to the users:  (Acrobat Pro) Type in non-fillable forms (File > Save As > Reader Extended PDF > Enable Additional Features.

The form includes text fields, radio buttons, e-signatures (x).

I have researched for days, spoke to countless "Adobe Chat Room Techs" and still have no idea what I am doing wrong.

I am so desperate for help.  Any advice would be appreciated.

ML

    This topic has been closed for replies.

    24 replies

    Show previous replies
    G
    Geertruida_Maria
    New Participant
    April 16, 2013

    hi, When using Acrobat pro, you have to run  'Distribute' from the forms meny.

    Then you'll get several choices how to send and receive your form, it will run out three forms; your_original.pdf, your_original_distributed.pdf and your_original_responses.pdf

    The form  your_original_distributed.pdf will be the one you send out, and has the option to save the form with data filled out.

    regards,

    Trudie Scholman

      G
      gkaiseril
      Inspiring
      October 19, 2012

      Users can update to Adobe Reader XI and they will be able to save forms without the forms having special Extended Reader Rights as the previouis versions required.

      R
      Richard_Mutzke
      Participating Frequently
      June 27, 2013

      If I understand correctly, by default, forms created in Acrobat are savable for those using Reader XI.  How does one prevent a form from being savable in all versions of Reader?

      P
      phil27603
      New Participant
      June 28, 2013

      Then properly set the permissions to allow printing and filling in forms. There are 2 drop downs under the "Permissions" section. One for printing, and the other for "Changes Allowed" and 2 check boxes for allowing copying and accessibility changes.

      Securing documents with passwords


      I have created a form to be used like a template using Adobe Acrobat XI Pro. I want end users to be able to save the original form, make changes to the input fields and save the completed form as a new file. I have no control over the software that any end user may have.

      I have emailed the form out and been told that users can input data into specific fields, but cannot “save as” to retain the data. 

      After reading through this forum, under "Actions" made this form accessible. I have distributed the form. I have checked under protection to insure there is none. I am having trouble finding the "permissions" section. Could anyone direct me with that?

        Steven_Madwin
        Adobe Employee
        Steven_Madwin
        Adobe Employee
        October 19, 2012

        Hi ML,

        If I were you I'd take Georges offer of help because he's the best out here. However, to reiterate what George said, I don't think it's the way you have created the PDF, but rather the application the recipients of the form are using to view the file. The question ot ask them is "are you using Adobe Reader, and if so what version"?

        Steve

        G
        George_Johnson
        Inspiring
        October 19, 2012

        It sounds like you set up the form correctly, but it's hard to say what could be wrong without seeing the form and knowing what PDF viewers your users are using. I'd be happy to take a look at the form if you can post it somewhere or email it to me at: acroscript at gmail dot com

        A
        Airdrie ChamberAuthor
        New Participant
        October 19, 2012

        Thank you so much George.  I am so grateful to you for your willingness to look at the form.  I am sure I am making a silly mistake but I am truly baffled. 

        I have asked several different committee members to test the form on their home/work computers and it is always the same problem.  I tried the form at home (I had adobe reader 9), and here at work (I have adobe reader 10.1.4) but still can't get it to save the data that I type in.

        I do have an old operating system (getting a newer version next week) so I wonder if that could have anything to do with it?

        I will send you the form shortly. 

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices