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New Participant
June 22, 2023
Answered

Why change everything?

  • June 22, 2023
  • 91 replies
  • 218883 views

Why? Why do you "creators" feel a need to completely change the layout of toolbars, etc. in a program?! Do you have nothing to do so you just search out what you can do to aggravate us? Adobe Acrobat DC is now TOTALLY different in the toolbar layouts! WHY???

Correct answer Bevi Chagnon - PubCom.com
quote

Was this even tested before it was released to the public?

By @DCProud 202

 

Adobe has pre-release testers for all the Creative Suite programs and Acrobat. Occassionally I see Adobe announce for people to join the testing program.

 

Many of us community experts here in the forums are testers for Adobe, and many of us have been doing this since the 1980s and 1990s. 

 

I can't recall much positive feedback from the testers before the "modern" Acrobat was released to the public. I know my comments back to the engineers were fairly extensive. Some things were improved (darkening the icons from a light gray to a dark gray, for example). But for the most part, the comments have fallen on deaf ears.

 

Over the past 18 months, I personally have continued to use and test the newest beta releases, but I often have to abandon them and switch to another computer that runs the "classic" interface. I have only so much time to donate to Adobe to dignose problems (and provide detailed bug reports and comments to the engineers). I, like most folks here, have a job to do. Working for free for Adobe is not on my to-do list.

 

3 suggestions:

  1. Disable the new Acrobat and revert back to the "classic" interface. I believe that all of the old functionality is still active there.
  2. Join the Acrobat beta testing group. I don't know where to direct you to join, but try searching for a public page in the Acrobat section of Adobe's website.
  3. Consider another brand of PDF editing software. The PDF file format was placed into the public domain about 15 years ago and since then, other companies have developed competing programs. Wikipedia has a decent list of other brands. One of our favorites is ABBY Fine Reader/PDF.

 

But note that none of these competing programs have all the features of Acrobat, so if you're in certain industries, you're really stuck with Adobe Acrobat. These industry-specific features include:

  • Accessible PDFs and documents
  • PDF forms
  • Printing, graphic arts, and preflighting for print
  • Security
  • Digital signatures
  • Automated PDF documents (aka, stuff like bank statements created from a database a on grand scale)

 

So see if any other alternative brand gets the job done for you. Be careful of the company's country of origin: you might not be able to install software from certain countries, which is the case here in the US for government computers.  Example: FoxIt is a Chinese company and usually is not allowed on our government clients' computers.

 

As always, don't forget to voice your comments on UserVoice and click the button to VOTE. That is the only place where Adobe takes notice of customers.

 

Let Adobe know:

You can voice your opinion about the new interface at UserVoice: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47082691-ditch-t... 

 

Be sure to leave a comment about your experience with the new interface. They need to hear from users. And don't forget to click the VOTE button.

 

FYI, UserVoice is Adobe's official website where it reads and takes into account suggestions and complaints from users of its various products.  On the other hand, this community forum is a user-to-user help forum.

 

91 replies

New Participant
January 18, 2024

I have (for some reason) been using Acrobat reader a long time. Having gotten wiser through the years, I have configured my firewall to decline any access to internet by any Adobe software. This should prevent any unwanted changes to my user interface, I thought... ...until now. Out of the blue, the reader had enabled "New Experience".

 

Checked my firewall settings - still no access to internet by Adobe, in nor out. How does the reader change the UI then? Is it malware? Is there "root kit"? Should all Adobe tools be driven in a "sandbox"?

kglad
Community Expert
January 18, 2024

@Avoid34876232f5sh 

 

win: upper left hamburger menu > disable new acrobat

mac: view > disable new acrobat

New Participant
January 18, 2024

Complete surprise too. No news. No warning. No 'would you like to change?'. Just a change, that sends my reader crashing every couple of minutes and is really annoying to use/

 

Thank goodness for the disable new acrobat tag.

New Participant
January 16, 2024

I agree.  I don't like the new layout with the page thumbnail panel on the wrong side, and my toolbar completely disappeared.   I immediately disabled the "new" acrobat and now everything is back to normal.  

IF IT AIN'T BROKE, DON'T FIX IT!  Gah.

New Participant
January 16, 2024

This is an awful change to the layout, if anything, they should make it so you can change where things are, not force a new layout that may not be useful for all. 

jane-e
Community Expert
January 16, 2024

It sounds like you may not have disabled the New Interface yet, @Trudi348367091xmg . See the steps in the post marked "correct" and repeated throughout this thread.

 

Jane

New Participant
January 11, 2024

The new changes are the absolute worst. I am not sure who though it would be a good idea to completely change the way you you have been able to edit documents for the past several years. It is requiring us to completely re-learn the system and causing significant delays in processing documents. it is very frustrating. 

Known Participant
January 11, 2024

So true.  What I don't understand is why Adobe isn't doing anything to resolve the problems.  This community forum seems to be only a place for us to vent.  Adobe should be listening to its customers and scraping the new version.  Adobe seems to be deaf to our complaints in addition to being blind to what customers need and want with updates.  Adobe, are you listening?  When will you scrap this horrendous verion with all the problems it has created for users?

Known Participant
January 12, 2024

@jilll47525288 

 

which problem(s) are you seeing?


I've already documented my complaints in this and other posts.  Adobe has full access to the information that I and others have posted here. I don't need to repeat myself.  Besides, I've already reverted to the older version so I don't have to be aggravated by the horrid new release. 

New Participant
December 12, 2023

Indeed, why ruin what was otherwise a very good User Experience?  Adobe traditionally has a very good UX team, but clearly something has changed!

Adobe, if you're reading this:  it's about clicks.  If it takes me 3 more clicks to accomplish the same task I used to do in 2, then you're design is awful.  

3 clicks

X number of times per day task is performed

X number of work days using Acrobat DC Pro

-------------------------------------------------------------

PERSON WEEKS of time wasted.

Seriously, I do this math all the time when designing tools.  The hours really do add up.

jane-e
Community Expert
December 12, 2023

@MtnLiam 

 

Have you disabled the New Experience yet? The instructions are repeated throughout this thread, but here they are again:

 

Steps to enable [and disable] the new experience

  • To enable the new experience, go to View > Enable new Acrobat and click Restart.
  • To disable the new experience,
    • Windows: Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.
    • macOS: Go to View > Disable new Acrobat.

 

Details about the New Experience here:

https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html 

 

Jane

kglad
Community Expert
December 12, 2023

@Teresa Nemeth 

 

uninstall acrobat, including preferences, then reinstall.

 

disable new acrobat.

Participating Frequently
December 1, 2023

New version is intolerable.

  • Persistent floating mini-toolbar that you absolutely cannot dock on the right side (even though most of the right side is completely empty) to get it out of your way.
  • Controls that used to be next to each other are now at opposite corners of the UI (because reasons). The extra time wasted on suprefluous mouse movement alone is ridiculous. (WHO designed this layout?)
  • Oh, and the best new "feature" of all: the app lags horribly trying to read files and hangs itself to death on files that previously opened and read with ease (and THAT new quality feature persists even if you turn the "new experience" off). My ability to work with PDFs for my job has taken a complete nosedive.

    This is the opposite of improvement. It's pure regression.
kglad
Community Expert
December 1, 2023

@mikem30577428 

 

restore the "old" acrobat.

Participating Frequently
December 1, 2023

@kglad Would love to, trying to figure out how.

JR Boulay
Community Expert
November 21, 2023
Acrobate du PDF, InDesigner et Photoshopographe
New Participant
November 20, 2023

I respectfully suggest that when you do a major change like this you offer a beta version first to see if people like it. I have to tell you I HATE this new tool bar version, There was no need to change it. IT's made everything more difficult to work with now

 

 

New Participant
November 19, 2023

I can see some others got as upset as myself. Thanks for the option to revert to the old interface! I couldn't find anything in the new one, which is very unproductive. 

kglad
Community Expert
November 19, 2023

@Augusztina33718433g078 

 

effective understatement.