Participant

Answered

Why does Distiller open every time I print a document in Sonoma

Forum|Forum|2 years ago
December 7, 2023
21 replies
22615 views

I installed OS Sonoma on my Imac earlier this week, and, aside from the annoying CapsLock Indicator that I had to disable, everything seems to be working fine, except that whenever I print a pdf, and I print a lot of pdfs in my job, Distiller opens up first. The documents print, but I've never seen this happen before. Is this just the new normal, or is there a setting I can change to prevent it?

Correct answer imageworx11708025

It stopped a few days ago. Finally!!

I've since upgraded to OS 15.5 and Creative Cloud is up-to-date and I no longer experience the delay with Distiller.

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lbjessen

Participating Frequently

same here

T

tjm10092684

Participant

I had this similar issue with printing PDF's. When I went to print, it sent the command to the printer and then wouldn't print. I had to open the printer option, then click print, and then Distiller would open and it would print.

Tired of doing this everytime, I found that going into the Advanced settings and choosing "Print As Image" worked for me. Now I have no issues printing PDF's.

N

nicolen48243836

Participant

Thanks for the suggestions! Unfortuanly, that didn't seem to work for me. Some things will print our of Reader and some won't. The item looks like it was sent to the printer but then nothing actually happens.

N

nicolen48243836

Participant

Has anyone found a fix to this issue? I still can not print without distiller opening (which takes a while) from Adobe Acrobat. But I can't print from Adobe Reader at all. Just says it was sent to the printer but then nothing happens. SO FRUSTRATING!

Ryan Kester

Participant

I have the same problem. I can no longer print from Adobe Acrobat, which is frustrating. Distiller launches, but everything just hangs and doesn't print. I am running macOS 14.4.1 and Acrobat Pro Version 2024.002.20736. In the past, Distiller never launched, and it would just print. It is very frustrating to pay for a product and it doesn't work. Yes, I've tried all the suggestions, but nothing has worked so far. Adobe, please fix this. Also, try fixing your existing applications instead of wasting 1 billion dollars on Figma. Time for a new Adobe CEO.

Amal.

Community Manager

Hi there

Have you started experiencing the issue recently?

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

Also, check for any pending or missing updates for the printer driver and firmware and try updating it. You may also try to remove the printer driver, reboot the computer, and reinstall it from the printer manufacturer's website.

Please check the help page: https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

~Amal

mdhumpy2

Participating Frequently

Here is something I have noticed on my system. When I go to Print > Advanced Print Setup. Under Settings (see red oval) if I select "Acrobat Default" it seems to STOP the Distiller from launching. If I have "Custom" selected then the Distiller DOES launch.

ALSO - Is anyone having this additional issue. Whenever I print to my color printer from Acrobat it will sometimes randomly print black and white. It seems random and definitely ONLY from Acrobat.

maurices14016716

Participating Frequently

ANy Updates No longel able to print from Acrobat distiller in Sonoma

moonlitmedia

Participating Frequently

Having the same issue here. I try to print a PDF, Distiller opens asks to Allow/Don't Allow (doesn't matter what you select) then it freezes and never prints. Checked security settings, PS settings, nothing is working.

mdhumpy2

Participating Frequently

For no apparent reason mine stopped doing it today. No idea why. Was there in an update? Maybe a System update?

Amal.

Community Manager

Hi there,

Hope you are doing well and thanks for reaching out.

On Sonoma, distiller experience is not a bug. It was implemented to make printing by Adobe Acrobat work which stopped working on Sonoma due to an API deprecation by Apple.

Our team is actively working on this and the fix will be available in the future updates.

Thanks for your time and patience so far.

~Amal

onePhoto

Participant

I've been having the same issue after upgrading to Sonoma. Please fix.

Amal.

Community Manager

Hi there,

Please share the requested print logs so we can isolate the issue for the fix.

~Amal

ignite_mike

Inspiring

Same issue here. Also started after upgrading to Sonoma. This is so annoying. Adobe, please patch this, it is clearly not an issue specific to one user.

mdhumpy2

Participating Frequently

Hi Did you ever get this resolved? I'm having the same problem

J

jwbrady

Participant

No luck for me. I tried doing the print logs but was unsuccessful at creating those to submit.

mdhumpy2

Participating Frequently

Just curious did you try uninstalling Acrobat and reinstalling it? I haven't tried that yet

mdhumpy2

Participating Frequently

Running Sonoma 14.3.1 - Acrobat Pro 2023.008.2055.

Every time I try to print out of Acrobat Pro it launches Distiller and slows the process down. First a warning comes up. See attached. Then rainbow ball spins, then it prints but much slower than usual. Please help. Thank you

[merged with different post of the same theme]

try67

Community Expert

Make sure that any check-box that says something like "Print to File" or "Print to PostScript File" is un-ticked, in the Print dialog as well as all the printer properties.