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A
Anonymous
January 28, 2013
Answered

Why is Acrobat XI Crashing when I try to Save As?

  • January 28, 2013
  • 16 replies
  • 46020 views

Everytime I try to Save As in Acrobat XI Pro, the prgram stops responding and I lose all my work. This never happened in Acrobat 9. I am running Windows 8.

Please advise I am getting very frustrated and losing a lot of time with this.

This topic has been closed for replies.
Correct answer OliviaLaRosa.com

I performed all kinds of troubleshooting to solve this problem and it has eased. I found that the best solution is to open Adobe Creative Cloud in Admin Mode, then apply updates. I wish I hadn't had to spend 15 hours solving this problem.

16 replies

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A
Anonymous
June 14, 2013

I also suffer this major bug. 

Windows 8. Reader XI.  All up to date with latest updates.  Occurs 100% consistently on both of 2 PC's, a laptop and desktop.  I don't understand how they can not realize this is a bad bug.

If I uninstall and then reinstall, Reader will be able to save-as once, sometimes twice, before screwing up.  Once it goes bad, every time there after it will lock up Internet Explorer completely.  That crash requires I go to Task Manager to shut it all down.

Very very frustrating to try to waste hours trying to save a lot of important documents from E*Trade Bank.

My workaround was to uninstall Adobe Reader XI completely and rely on Reader 9 for that purpose.

K
KathyS_893
Participant
June 6, 2013

Are you sure this is an Adobe Acrobat XI problem and not a Windows 8 problem? I have also just recently started experiencing Save As problems with Adobe Acrobat XI (I am using Windows 8, everything was working fine up until now, I only upgraded to Windows 8 about a month ago). But I am experiencing exactly the same problem with the PDF995 and PDFCreator products as well (however saving to PDF from an Office 365 product works fine). I find that after restarting my PC I can often print to PDF successfully (using Acrobat XI, PDF995 or PDF Creator) once, twice, maybe 3 times. But then the next time I get the same old "Save As is not responding" message and have to cancel the task in Task Manager.

S
SkillzMilloy
Participant
May 5, 2013

Lots of crashes for me too.  This Abode Acrobat Pro 11 is probably the worst program I've used from Adobe.  Super unstable.

I've had 10 crashes today in a few hours of work.

I would recommend people avoid this program.

T
Ted_M_H
Participant
April 17, 2013

I have the same  problem.  Do I understand correctly that the "solution" is to reinstall Acrobat XI pro?  Or is it to roll back to an older version?  I'm currently using the Creative Cloud downloaded software and the update manager says the application is current.

Any other updates since the last post?

Phillip M Jones
Phillip M Jones
Inspiring
April 17, 2013

Based on SteveMST1's experience looks like you need to  reinstall and leave off the last update. Sounds like the last update for PC is bad.

S
SSWAcrobat
Participant
January 29, 2013

I have the same issue.  There are some folders that I have no trouble saving a file to.  On the other hand, if I am working on a file in the MyDocuments folder, Acrobat 11 stops responding.  The screen freezes.  I end up having to use Task Manager to end the task. I installed an "Upgrade" version of Acrobat 11 Professional on a brand new Win864 Pro i7 with 32Gig RAM.  SSD boot drive.  MyDocuments folder has been redirected to a 4tb mechanical drive.  Tech support phone call did not provide answer.  I've spent hours on this.  I'd love to know what is causing Acrobat 11 Pro to crash

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Anonymous
January 29, 2013

I have basically the same setup as SSWAcrobat; Windows 8, 64-Bit, 16 GB Ram, SSD system drive, saving to My Documents which is a redirected folder on my Windows Server 2012 Essentials server. It seems to be a compatibility issue. The problem started after the recent update. After reading Phillip´s last reply, just as a hunch, I set the compatibility to Windows 7 and I haven´t had the problem since. Again, the problem seems to be with the update. Adobe support should look into this.

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    Anonymous
    February 2, 2013

    It´s doing it again! Not only can I not Save As, I can´t Save As Other. It is precisely because of this feature that I upgraded. If I had known I was going to have these problems I would have stuck with Acrobat 9 and bought Nuance´s PDF Converter. It´s a lot cheaper and it works. Acrobat XI doesn´t. How can I get a refund?

    Phillip M Jones
    Phillip M Jones
    Inspiring
    January 28, 2013

    Have you checked your version level of Acrobat 9.  I believe it's something like 9.5.3 some versions don't recognize or work right Windows 8.

    9 is getting a little long in the tooth any. You should get Version XI.  You'll have a learning curve to go through as 9 was the last version that put all or could put all Controls on Tool Bar. XI you have to click on tools and a sidebar opens up.  Only common every day thins such as Print  are on the Toobar.  I prefer the method in 8 and 9, but Things Change. 

    A
    Anonymous
    January 28, 2013

    Phillip;

    Please read the question again. I am having this problem with Acrobat XI. I did not have the problem with Acrobat 9. I used both of them in Windows 8 which I installed months ago. Acrobat 9 worked fine with Windows 8. I just upgraded to Acrobat XI this month to take advantage of all the new features and it also was working fine. I started having this problem after a recent update. I need to know why this is happening now. When I try to Save As it just freezes up and I have to shut down the program. Of course I lose all the work.

    Steven

    Phillip M Jones
    Phillip M Jones
    Inspiring
    January 28, 2013

    Sorry didn't read the question correctly.

    Have you tried reinstalling Acrobat XI possibly something wrong with one of the registry keys. Also If PC version has Preference files remove those and reopen. So far there has only been one update to .0.1 so would no cause much problem remove reinstall and re update.  Since you have license number redownload maybe the copy you have is slightly corrupt. or glitch happened at the moment you attempetd to install.

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