Why is Acrobat XI Crashing when I try to Save As?

i paid a lot of money for this software.  it's infuriating that it doesn't work as advertised and there is virtually no help

Hi - I had this problem in Adobe Acrobat DC - the fix that worked for me was to reduce the preference setting for recent documents from 100 down to 10.

Try this - go to Adobe Acrobat, click Edit, Preferences,

   General - Select  Default PDF Handler box (this makes Adobe Acrobat your default PDF application)

   Documents -  UNCHECK the box  for  Save As optimizes for Fast Web View - this should resolve it.

I was having the same problem. None of the ideas worked for me, but what I did was that I printed to file (PDF) so that it created a new PDF, I believe that the file/document I have was damaged somehow.

SO now that I have the new pdf, I can do whatever ever with it, add additional pages and save as a new file name. GOOD luck!

Try this ...
Go to preferences, go to “Documents” and uncheck “Save As optimizes for Fast Web View” and see if that fixes the problem.

it works for me Acrobat pro 11-only user

I'm having the same problem. None of the above has helped me in this matter. I just have Acrobat pro 11 with Win8. It seems crazy not to be able to save as...

I don't have the adobe creative cloud so i can't test taxlagutaris solution.

Please can you fix this ?

HOLY CRAP ADOBE.

I'm having the same problem.  This is a $400 program.  When I hit "Save As" adobe crashes all the time.  How in the world does stuff like this happen.

Adobe, honestly, you could lose like 90% of the amazing features, but you CAN'T have the program crash when you try to save your work.  I am losing documents and work, which means I have to re do the work.

Please, can you guys fix things like this.  I think it's crazy that a program crashes when you try to hit "save as".  That's insanity.  That would be like an email program (Gmail) crashing whenever you tried to open an email or send an email.  You HAVE to fix the simple functions guys!

Insanity.

Am having the same issue at a customer as described in post #20 by taxlagutaris, only on a brand new Windows 7 Pro PC with Acrobat XI.  Interesting bit about the update apparently causing the problem - the two times I've reinstalled Acrobat, I've immediately installed the available update. I will have to try installing w/o the update. It would not be the first time I've experienced an Acrobat update breaking or taking away functionality.  I personally run Windows 8 w/Acrobat X and it works fine.

I have similar problem to CraiginNJ.  Acrobat freezes in the process of saving documents, sometimes as soon as the Save button is selected in the Save screen, sometimes in the Confirmation window after the "save" button is selected.  I can then close the program using the "X" button in the top right of the window and the program collapses/closes without the document being saved.  It generally happens when I try to sanitize a document and remove meta-data and then close the document.  It does not matter whether I try to use the remove meta-data through the Tools menu adn then try to Save in the File Menu, or on exiting the documen/file by closing the program - same result.  It usually will save once or twice before freezing. I have tried to reopen the program and start fresh, with limited success.  After multiple crashes, I have gone to task manager, only to find that multiple instances of "Acrobat XI are running, and using between 80-90% of CPU.

I can open Acrobat, and use the repair feeature, usually takes 6-10 minutes, and then the program will save the file, and work once or twice, before freezing again, and requiring that the repair be run again.  Biggest problem seems to be failure of program to exit properly, leaving remnants running, and using up substantial system resources.

I have tried uninstalling and reinstalling, clearing registry, deleting all files/references to Acrobat, regedit to delete all keys, all to no avail, it seems to continue to freeze.  The amount of time taken up by this problem each day is completely unacceptable.  Customer support on Chat has been less than helpful, insisting on working through a cheat sheet to do all of the same things thast I have already done, and wasting my time, rather than upgrading my service request to someone that has a brain.  Please advise any progress in resolving this issue.  It is apparent from this forum that MANY people are experiencing this problem, but have not seen all of the ramifications of the freeze.

soulreiver666

In my case this is definitely a Windows 8 (or Microsoft anyway) issue. My problem started at the end of May - a couple of days ago after an automatic Windows update (and I had previously manually done an update to make sure I had the latest updates) the problem has completely gone - I can use the Save As feature in both Adobe Acrobat and PDF995.