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jp91306
jp91306
New Participant
June 19, 2020
Question

WINDOWS 10 Preview for PDF in EXPLORER stopped working

  • June 19, 2020
  • 3 replies
  • 8205 views

I am subscribing to ACROBAT PRO DC. It is fully updated (today).

When I am using WINDOWS 10 Explorer, I see THUMBNAILS of PDFs, properly.

I can NOT see a PDF Preview in the PREVIEW pane of Windows10 Explorer. I can see Previews of JPGs, PNGs, Text, Doc, Docx, Excel.....etc.  The Preivew pane is working (apparently)

I was able to see Preview's of PDFs until recently. I am not sure when it changed. I did not update the operating system (but Windows DOES mess around with itself...so...).

 

I reinstalled ACROBAT PRO DC. Nothing changed.

 

I tried an actual contact with Support and the Agent there never even understood the issue, he/she kept trying to tell me how to get "Thumbnails" to display, and THAT has never stopped working.

 

IS there a fix? Has MS finally broken Acrobat?

 

Thank you,

 

jp

    This topic has been closed for replies.

    3 replies

    A
    Annesia23475779tbv8
    New Participant
    March 7, 2022

    I am having the same issue and have tried everything that you discribed above. Have they sent you a resolution beyond their posted fix's? 

      JR Boulay
      JR Boulay
      Community Expert
      June 20, 2020

      It's not a "solution" but you will find a workaround in the last post of this topic: https://community.adobe.com/t5/acrobat/pdf-desktop-icon-black/m-p/11022967?page=2#M248522

      Acrobate du PDF, InDesigner et Photoshopographe
        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        June 19, 2020

        Hi Jp

         

        We are sorry for the trouble. As described you are not able to see the PDF preview in the preview pane of Windows Explorer

         

        Please try the following preference settings and see if that works:

        Go to Edit > Preferences > General > Select  'Enable PDF thumbnail Preview in Windows Exploerer' > Click OK and reboot the computer.

         

        Also please check for any missing /pending updates for Windows and try updating them and see if that makes any difference.

         

        Let us know how it goes

         

        Regards

        Amal

          S
          Saltbush
          New Participant
          November 3, 2020

          pdf preview in Windows 10 explorer worked perfectly until windows update about 4 weeks ago. Now I get a weird miniature view of pdf which is useless. "Enable pdf preview" was and still is selected. I have uninstalled and reinstalled Adobe Acrobat Pro DC twice and no change. This is hugely frustrating. Help....

          S
          Saltbush
          New Participant
          November 3, 2020

          Here's a screen pic

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