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T
Thayers65
Inspiring
April 28, 2017
Answered

windows 10 problem occurred extracting some files Acrobat DC Standard

  • April 28, 2017
  • 1 reply
  • 6212 views

Having a problem with a brand new windows 10 pro 64 bit machine.

Have tried suggestions in other threads, including disabling antivirus and erasing all previous attempts to install Acrobat DC Standard. Made sure I have successfully downloaded the installer using more than one machine in the event that I wasn't getting a full, uncorrupted download and only this new machine has the install issue.

Machine has plenty of drive space, and have tried installing under 2 different full Admin accounts with same results.

Error I am getting is "A problem occurred extracting some files. Check available space on your computer and the write privileges on the destination folder"

The error occurs no matter where I have the installer extract on the C: drive, and I have full control / rights to all of the folders.

Can anyone offer a solution?

Thank you!

This topic has been closed for replies.
Correct answer Thayers65

i saw the forum issue.  that was on adobe.

if you're seeing an invalid serial number error,

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html


Thanks again for ALL of your time and incredible info to help resolve our issue.

Indeed my first support person from Adobe had downloaded the wrong installer if you can believe that, a second round with Adobe support got the right installer to install finally and the proper serial number I had directly from Adobe worked when the proper installer was tried by Adobe support after resolving install issue.

I believe they used a,legacy / slightly older installer to get it to finally install, something I could not find on my own.

Again thanks for all of your time and efforts and info!

1 reply

kglad
kglad
Community Expert
April 28, 2017

right click the installation file>click 'run as administrator'.

T
Thayers65Author
Inspiring
April 28, 2017

Have tried that already same results - run as admin does not change outcome - any other ideas?

T
Thayers65Author
Inspiring
April 28, 2017

do you see the chat option?


Did NOT have the chat option! Weird!

My supplier was kind enough to get me a support phone number and someone from Adobe worked with me and got me the off line installer which finally worked. Last issue is it now tells me the serial number is wrong but will get that sorted out.

Thanks for all of the help, sorry I could not answer sooner as the forum was inaccessible for a while.

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