Windows Application Error Referenced Memory could not be written

[adminu31318584]

Hello,

I am having an issue with Adobe Acrobat Standard license when opening all PDF's. When I open the PDF's, I get the error in the attached image. I have tried uninstalling and reinstalling Adobe twice, updating Windows, rolling back the version of Adobe to DC June 2024 (24.002.20857) from DC Jul 2024 (24.002.20933), SFC, DISM, checked compatibility settings on .exe of the app, turned off protection mode in Adobe. Nothing seems to pop up in event viewer or Process monitor. Mind you, clicking OK on this pop-up does not close the application and does allow the PDF to be edited normally. Any help would be much appreciated.

The error if you can't see the picture is:

Windows - Application Error

The instruction at 0x0000000071C80670 referenced memory at 0x0000000071C80670. The memory could not be written. Click on OK to terminate the program.

[Jim_Jamsm]

Hello Souvik,

My users are also getting this error on the latest adobe build (as of 11/06)

Please let me know whenever you have any troubleshooting steps/updates. Running Adobe Acrobat Pro on Windows 11.

[S. S]

Hi @Jim_Jamsm Sorry for the trouble.

Would you mind checking the above message and letting me know if this is a possibility?

-Souvik

[Matthew30408766s3m5]

Hi Souvik,

My impacted end user and I can meet remotely with your team Tuesday, 11/12/24 for additional troubleshooting and demonstration of the issue. We currently have open availability between 13:00 - 16:00 PST; if that works for you and your team.

Regards,

Matthew Klonizchii

[S. S]

Hi @Matthew30408766s3m5,

Thanks for the update.

I have shared a link with you over a private message.

Please schedule the call at your convenience.

Thanks,

Souvik

[jeremy_7437]

I just got a new laptop and am having this issue (November 2024), trying the clean up thing mentioned before but I cant find the compatability option that others have menitoned, I am on Windows 11

[S. S]

@jeremy_7437 Thanks for writing in!

Adding a screen recording of how to get to compatibility mode. 

Hope this helps.

-Souvik

[JM-Tech]

The only way I seem to have fixed this for anyone is by completely uninstalling, rebooting, and reinstalling the latest. However, sometimes after doing this acrobat will not launch correctly. The fix for this is deleting the registry keys for Adobe. (which of course causes other issues).

I tried troubleshooting the issue itself on multiple systems only to realize I'm not solving anything because it is intermittent. Seems to happen everytime but then suddenly stops on it's own with then returns.

I've tested this by killing every application associated with acrobat. Open a document and the issue happens. But then repeating the process sometimes does not cause the message.

Uninstalling completely, rebooting, reinstalling isn't a proper fix because I can't automatically do this to the 200 users that require it. Mostly because I have a 50% chance of breaking acrobat and not launching anymore which requires intervention to fix.