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Windows Application Error Referenced Memory could not be written

Forum|Forum|1 year ago
July 18, 2024
37 replies
291668 views

Hello,

I am having an issue with Adobe Acrobat Standard license when opening all PDF's. When I open the PDF's, I get the error in the attached image. I have tried uninstalling and reinstalling Adobe twice, updating Windows, rolling back the version of Adobe to DC June 2024 (24.002.20857) from DC Jul 2024 (24.002.20933), SFC, DISM, checked compatibility settings on .exe of the app, turned off protection mode in Adobe. Nothing seems to pop up in event viewer or Process monitor. Mind you, clicking OK on this pop-up does not close the application and does allow the PDF to be edited normally. Any help would be much appreciated.

The error if you can't see the picture is:

Windows - Application Error

The instruction at 0x0000000071C80670 referenced memory at 0x0000000071C80670. The memory could not be written. Click on OK to terminate the program.

Correct answer adminu31318584

This issue got fixed over a remote session with an Adobe support Tech. The fix was uninstalling Adobe Acrobat, deleting all folders/directories named "Adobe" on Local drive (Program Files, PF x86, Common Files, etc...), then finally using the "Adobe Cleanup Tool" (this step isn't too important if you deleted everything). After that, you should be able to reinstall it and the pop-up will no longer appear.

Show previous replies

S

Serjical_23

New Participant

Disabling New Acrobat and uninstall/reinstall, cleanup has not worked. The only thing that has worked is running Adobe in Windows 8 compatability mode. It makes the window look a bit off if using dark theme, but it works for now as a band-aid. I am only seeing this issue on W11 machines. Hopefully Adobe comes up with a permanent fix here soon.

B

bism49195399

New Participant

Same problem here, started right after a Windows 11 upgrade for a user.

P

Peaceful_Aurora8038

New Participant

Hey Adobe please get it together!! It's very annoying when I have this box pop up 50+ times a day

S

sliqwille

New Participant

Same issue. Started last week.

T

Tinker4137

New Participant

Is there a resolution for this yet? Been having this problem on one device about a month ago, and now I got a brand new laptop and the same issue right from the start.

D

daniel_5316

New Participant

Not sure if you are receiving this error from opening any PDF file, or only if you open PDF attachments from the new outlook, but if it is giving you this error when opening PDF attachments from new Outlook, try installing the 32 bit version of Adobe acrobat instead of the 64 bit version, which is standard.

By installing the 32 bit Adobe Acrobat version, we were able to resolve this for our users when opening attachments from the New Outlook on Windows 11 machines. Download the 32 bit version from this adobe page. https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

K

KoryHobbs

New Participant

This worked!!! Thank you so much for the suggestion!!

D

DeliberateContrarian44

New Participant

Hey guys,

I'm a helpdesk technician and a bunch of my users just started experiencing this. I was able to resolve the issue by disabling new acrobat.

J

jeremy_7437

New Participant

How did you do that? Any details would be very helpful

C

CB2024

New Participant

matto47661321

New Participant

I just ran into this issue with a user using the 25.x.x version on a new Windows 11 laptop. I tried the Compatibility Troubleshooter and it errored out. Just for fun I set it to Windows 8 compatibility and the error is gone.

J

jeremy_7437

New Participant

Where did you find this option?

A

adming77113329

New Participant

Find adobe application > right click > properties > compatibility tab > compatibility mode > select checkbox and make sure Windows 8 is selected.

M

Manuel257118162tuy

New Participant

Getting the same error it is March 2025, no fix from ADOBE?

M

michael_3964

New Participant

I also have multiple users getting this error when opening Adobe. They are able to click ok and still use the application however.

J

jonathan_3239

New Participant

We're still seeing this across our organization as well. It's interesting to say the least that this problem has existed at least since July 2024 and still isn't fixed.

T

thomasp_2025

New Participant

I've got two uses who have the same error code coming up. I tried a Windows reset on the one user and this is what they are still getting a few days later. Version 24.005.20399 64 bit

Any assitance would be helpful. I seen a few different solutions some seem to work and some don't. Just looking to see if there are any additional temporary work arounds of if there are other solutions out there or even an update from Adobe to correct this.

T

tina_ihire

New Participant

We had this issue back in August 2024, and update 2024.003.20112 in September resolved the issue. The issue has returned again just a few days ago. We are on version 2024.005.20320

Do you have an ETA when the next release will contain this fix?

A

ant-au

New Participant

Replying becuase we've started to get users with this same error. Hopefully a fix comes about soon.

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