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reinhart_2883
New Participant
April 25, 2025
Question

Windows - Application Error

  • April 25, 2025
  • 6 replies
  • 6056 views

This only started recently in March 2025, but every time I open a .pdf using Adobe Acrobat I get a repetitive Windows - Application Error message. It says:The instruction at 0x00000000756C8E6D (previously) 0x0000000005DA88E6D (currently) referenced memory at 0x00000000000018. The memory could not be read.

 

I can't find anything current within either the MS or Adobe communities or online about this specific error message.

 

Please help!

    6 replies

    E
    easygoing_world2561
    New Participant
    September 17, 2025

    Hi there. Has there been any solution to this problem? I'm encountering the same issues and can't seem to see a solution in the thread. I have tried to troubleshoot Adobe and submit the diagnostics but I am not sure what to do after that. Any help is appreciated. 

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    September 18, 2025

    Hello @easygoing_world2561

     

    I hope you are doing well, and thank you for reaching out.

     

    The product team has identified the root cause and is actively working on a fix, which will be available soon with an update. We'll notify here once the fix is available.

    Thanks for your time and cooperation.

     

    Regards,

    Anand Sri.

    F
    Friendly_Zest8880
    New Participant
    September 24, 2025

    Any update on the fix.

    Thanks,

    Daniel

    P
    Precious_enthusiast3774
    New Participant
    August 25, 2025

    Also having this same issue.  Very frustrating.

      A
      Angie255369402lnd
      New Participant
      September 2, 2025

      Yep. Same here. I have reinstalled twice with no change. I'm a Windows 11 user. Everything is up to date. 

       

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      September 3, 2025

      Hi @Angie255369402lnd,

       

      This is a work in progress, and from what I see in the internal discussions, it should be live very soon. 

       

      I will keep the thread updated once I have the news for the release.


      Regards,
      Souvik.

      jamesw35597328
      jamesw35597328
      New Participant
      August 21, 2025

      We are receiving the same error message and have been unable to reach Adobe support.

      I
      iamalanmarshall
      New Participant
      April 28, 2025

      We are having the same issue at the University of Missouri with multiple users. Completely reminaged the Windows 11 computer and the issue occured again soon after resetting up the user's system. The error pops up when opening pdfs, from multiple sources, when opening them from Outlook desktop client but not from the web client.

       

      H
      healthsciences
      Participating Frequently
      April 28, 2025

      I can preview Adobe files from within Outlook Desktop, but if I open the file using Adobe it opens and then the app closes on its own after 5-10 seconds. Only when I open as an admin do I see that error message. As a not-so-great workaround, I've resorted to opening files with Firefox but obviously can't use all the editing features now.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      April 29, 2025

      Hello!

       

      I hope you are doing well, and thanks for reaching out.

       

      Could you please install the latest build of Acrobat from Menu > Help > Check for updates, and install 25.001.2047x Optional update, Apr 28, 2025. Restart the machine and try again. 

       

      If the issue continues, please download and install the Log Collector tool. Install and run it. Make sure to select all the log options. After running the tool, try to reproduce the issue and save the logs. You can either share the logs with us in this thread or, if the tool generates a log ID, provide that ID for further investigation.

       

      Thank you for your time and cooperation.

      Regards,

      Anand Sri.

        H
        healthsciences
        Participating Frequently
        April 28, 2025

        Have exactly the same issue. Also been painful, for the past month or so... Tried:

        • repairing
        • uninstalling
        • removing everything
        • using acrobat cleaner tool
        • removed registry keys

        Nothing seems to be working.

        When opening the program in normal user mode, it just ends abruptly. When opening the program in admin mode, the application error popup appears: 

         

          S_S
          Community Manager
          S_SCommunity Manager
          Community Manager
          April 25, 2025

          Hi @reinhart_2883,

           

          Hope you are doing well. Sorry for the trouble with using Acrobat.

           

          When do you see this error message? Is this when opening a PDF file directly or through some third party application?

          Would you mind trying the steps here: right-click the app icon > properties > compatibility tab > check the checkbox saying "Run the app in compatibility mode for" > select Windows 8 > Apply > OK.

           

          Also, please update the app to the latest version (2025.001.20458) for the best experience. 

          To do so, go to Menu > Help > Check for Updates.

           

          If neither of this works, please help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

           

          Look forward to hearing from you.


          Regards,
          Souvik.

          H
          healthsciences
          Participating Frequently
          April 28, 2025

          This trick with Windows 8 compatibility mode does not work. Please see new comment in the thread.

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