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Answered

windows control bar and acrobat menu bar not showing

Forum|Forum|11 years ago
October 8, 2014
11 replies
25237 views

Hi there,

we have the problem that the Acrobat 9 Standard has display error on a PC. The menu bar with File, Edit, etc is not displayed, also the bar where you can minimize, maximize and close the window is not showing.

I installed the Windows completely new after error occur.

I have deleted the Adobe folder from C:\Program Files, C:\ProgramData, C:\Users\XXXX\Appdata\Roaming, LocalLow and Local and then reinstalled the acrobat.

I also give the user full control on the path c:\program files\adobe, without success.

It is a Windows 7 Professional 64bit computer, which is completely new and was just installed. There are only office 2007 small business and adobe acrobat 9 standard installed. It is the newest version

Here are some screenshots from the error.

After that I installed the Adobe Reader X, but this it didn't have the error.

I tested a repair installation, a completely new windows installation, but the error already there.

I don't know how I can solve this problem.

If you press F9, the windows control bar is showing.

If you press F9 again, the menu bar is showing.

But when you restart the software, you get the same problem.

I hope someone can help us.

The same error we got with the adobe reader. You can read it here: Re: Anzeigefehler beim Adobe Reader 10.1.4 und bei Adobe Reader 11 aktuellste Version

The solution from this thread didn't help at this error.

Install update and subscribe to Acrobat

This topic has been closed for replies.

Correct answer Test Screen Name

Please try the fix from Kapersky labs and let us know the result.

J

jvunguyen

Participant

I got the same problem. I have Adobe Acrobat Pro 9

To solve it is easy --if you know how to do

Just pull the window bar at the bottom up and the windows bar will show up.

Apparently, the windows is so large that it covers the windows bar.

That's all folks!

K

Kat**77

Participant

Somehow I ended up with the same problem. No Menu at the top. I tried pulling up tje window as suggested. I looked and couldn't find anything to pull up.

This happened after a fresh install of Adobe Reader. The enw fangledy look was really bothering me, so I was totally looking for a way to fix this!!!

Here is what I did. I saw View near the bottom left of the screen. Among the choices under view, I found, "Disable new Acrobat."
I clicked on it, and it restarted my Adobe. When it started back up, it was showing the original view complete with Menu Bar!!!

THANK THE LORD!!!

Hope this helps!!!

A

Anonymous

What we found that worked.

F8 to see 'File' menu and then...

"Change the PDF’s properties in Acrobat to show, or "unhide," the menu bar by default.

Step 1

Open the PDF file you want to modify in Adobe Acrobat.

Step 2

Click the “File” menu and select “Properties” to view the PDF file’s properties.

Step 3

Click the “Initial View” tab at the top of the properties window.

Step 4

Uncheck the “Hide Menu Bar” check box by clicking it.

Step 5

Click the “OK” button.

Step 6

Save the PDF file by clicking the “File” menu and clicking “Save.”"

vbcrayon

Participant

I have the same problem. My Kaspersky is 15.0.2.361(c) and Acrobat Reader DC 15.008.20082.

majdalkhatib

Participant

The kaspersky update worked for me

Thanks for the support everyone!

Thomas_Hollmann

Participant

Updating to KAV 2015 15.0.1.415 fixed the issue for me.

Thanks for all your help!

Thomas_Hollmann

Participant

Hello,

i'm having the same problem with one of our customer-systems.

He is using Windows 7 x64, Kaspersky Anti-Virus 2014, and some other stuff.

He told me that he has installed one Adobe-Patch last month and then the problems startet.

Repairing Adobe didn't fix the issue.

T

Test Screen NameCorrect answer

Legend

Please try the fix from Kapersky labs and let us know the result.

T

Terryz

Participant

I tried the 15.0.0.463 Patch B patch and it did not work. I then tried KIS 2015 15.0.1.415 F, and that one worked for me. I no longer have the problem.

Julian von Heyl

Participant

It seems to be a problem with Kaspersky Anti-Virus / Internet Security 15.0.0.463 Patch B:

http://forum.kaspersky.com/index.php?showtopic=307391&hl=Adobe

Download and install the new version 15.0.1.415 from the Kaspersky-Website and the problem is solved.

E

EDVStrautAuthor

Participant

I think it's not only a problem with Kaspersky, because we don't use Kaspersky. We use Sophos. If Sophos isn't installed, the problem is still there.

T

Test Screen Name

Legend

Interesting. Thanks for the information. Looks like the problem continues. But I am certain that something OUTSIDE Adobe Reader has changed, because it affects people who never touched their Adobe software.

T

Terryz

Participant

I had a utility that was added last week - GoToMeeting 6.3.0.1468. I uninstalled that and am still having problems.

I tried HELP/REPAIR this morning, but the problem still exists.

My problems started when I was trying to solve another problem - ONLINE HELP CONTENT CANNOT BE VERIFIED. VERIFY YOU CAN LAUNCH YOUR WEB BROWER AND HAVE ACCESS TO THE INTERNET. I am not sure if there is a relationship between the two.

I can use F9 to restore the menu bar, however there is a portion of another page displaying behind it. If I restore the FILE EDIT VIEW WINDOW HELP ... pulldowns and then mouse to them, it disappears. If I hover my mouse over that location, and then use F9 to restore the menu bar, it appears and sticks. I can then use it. Once I move the cursor away and then try to go back, the menu disappears again.

Dell Inspiron laptop

Windows Vista Home Premium, 32,

Adobe Acrobat Pro XI,

Kaspersky Internet Security installed 2 weeks ago,

update to Firefox 32.0.3 two weeks ago,

installed Flash Player 15 Active X 3 weeks ago

AutoCAD

MS Office 2007

MS Office update installed on 9/24

MS Office 2007 Service Pack 3 installed on 9/24

Number of MS Office Security updates on 9/12

T

Test Screen Name

Legend

Interesting - what can you remember about the things you tried (whether they worked or not) to sort out the problem with help content etc.?

T

Terryz

Participant

I have the same problem as described above, especially by knothouse.

System is Windows Vista, 32, Service Pack 2. Firefox, Office 2007, Autocad.

T

Test Screen Name

Legend

People are reporting this suddenly, with wildly different versions of Acrobat and Adobe Reader, and on different versions of Windows. I think we can rule out changes to Acrobat or Adobe Reader or Windows, which leaves third party utilities. I suggest as many people as possible post full lists of third party utilities, no matter how unrelated they seem to be. Perhaps we will find something in common.

E

EDVStrautAuthor

Participant

We've installed Windows 7 SP1 Professional x64 and Office 2007 small business with all updates, Adobe Acrobat 9 Standard with all updates. The PC is connected to a domain. There is no group policy activated for this pc.

It's a high end pc with Intel Xeon E5-2620v2, Nvidia Quadro K4000, 32 GB RAM and SSD.

knothouse

Participant

I started having the same problem last week.

After months of tolerably flaky performance (random crashes on document close), last week Acrobat XI Pro started to misrender on the screen. The frame that Windows places around it would disappear, and the document, including the toolbars, would render at an offset from where it was supposed to be. Toggling the Acrobat menu bar with F9 would temporarily restore the frame but would leave artifacts of the mis-render, but selecting another application would cause the problem to appear again. Only Acrobat XI Pro is exhibiting this behavior.

Changing to Direct X 9 rendering didn't help, and changing back to Software rendering did not help.

Kaspersky anti-virus and rootkit scans show the system as clean.

System is Windows 7 Home premium, 64 bit, Service pack 1. Other software include Firefox, Office 365, and Visio Pro.

I have no idea why this started happening.

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