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zepelo
Participating Frequently
August 15, 2024
Answered

With the August update 2024.002.21005, I'm experiencing display issues with non-embedded fonts. The

  • August 15, 2024
  • 9 replies
  • 16114 views

Hello everyone,

I create my PDF files using a third-party tool (ipape.at), and unfortunately, with the new version of Acrobat, I'm experiencing display issues. The font is displayed much too large, making the text unreadable. I've attached an example PDF for reference. This PDF-File was made out of an Excel Table, "Peter Paul and Mary", font Calibiri, size 11.

Has anyone else encountered this issue or have any suggestions? The problem only started with the  August update—everything was fine before then.

In my organization, I haven't had any issues, but I'm concerned that my customers will soon face problems, and I have no control over that.

Thank you in advance. 

Best Regards, 

Peter 

 

    This topic has been closed for replies.
    Correct answer AnandSri

    Hi All!

     

    The fix is available with the latest release of Acrobat version 24.003.20054.

    Please install the update from the Help menu of Acrobat, install the update, restart the application, and check.

     

    Let us know if you experience any issues.

     

    Thanks,

    Anand Sri.

    9 replies

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    August 27, 2024

    Hi All!

     

    The fix is available with the latest release of Acrobat version 24.003.20054.

    Please install the update from the Help menu of Acrobat, install the update, restart the application, and check.

     

    Let us know if you experience any issues.

     

    Thanks,

    Anand Sri.

      P
      peter_EIM
      Participant
      August 30, 2024

      Hi, 

       

      I just installed 20054 and we are still experiencing the issue. The gibberish boxes do not appear on the same PDFs that are opened with 2024.002.xxx Acrobat version.

       

        A
        Abhay30583511k9xq
        Participating Frequently
        September 1, 2024

        Hi @peter_EIM , could you please share pdf on which you are experiencing issue.

        A
        Abhay30583511k9xq
        Participating Frequently
        August 27, 2024

        Hi @zepelo ,
        We have recently shipped a possible fix for this issue, could you please update to latest version 24.003.20054.59ea9f0. Please let us know if you are still facing same issue.
        Regards
        Abhay

          J
          Jürgen22374156vbxw
          Participant
          August 27, 2024

          Thank you - I already checked for the update an hour ago and the problem seems to be fixed. My test-files are correct now.
          Many Thanks!

          J
          Jürgen22374156vbxw
          Participant
          August 22, 2024

          The same problem is also described here:
          https://community.adobe.com/t5/acrobat-reader-discussions/pdfs-opening-in-gibberish-in-version-2024-002-21005/td-p/14803103 


          According to a comment from an Adobe employee dated 20.08.2024, there should be a patch for this next week.

           

            T
            thierry_FR30000
            Participant
            August 22, 2024

            Same issue for us with Bullzip. Seems to be OK witch BioPDF-PDF Writer

            pk_2021
            pk_2021
            Participant
            August 17, 2024

            Same printer (ipaper.at) and same Problem. We updated our workstations today and realised it at the end of the process, that there is a display problem with Adobe now! Unfortunatly we have only ONE machine witch is not updated.

            Whole company not able to work anymore!!!

            I installed (where possible) the old version from Acrobat reader again.
            But all employees who need Acrobat Pro not able to work now.

            We urgendly need HELP! 

            M
            Marco37855180naii
            Participant
            August 16, 2024

            We are also using ipaper.at and they told me to use the PDF/A printer as a temporary workaround until the issue is fixed.

             

              Z
              zepeloAuthor
              Participating Frequently
              August 16, 2024

              Hello Marco,

              same here. I have then changed my approach. I am now generating the PDF files with a different tool and using the DropZone from iPaper to handle the rest of the automated process (put the doucuments on our letter head and so on). In the end, it turned out to be quite simple for me to implement.

              Good luck with your problem. I fear it might take an other months until Adobe solve the problem. 

              Best Regards, 

              Peter

               

               

              M
              Marco37855180naii
              Participant
              August 16, 2024

              i tried with the solution from this post: PDF displaying text as little squares - Adobe Community - 10493090
              and the PDF with ghostcript was re-created in readable format.

              Windows command used here with gs version 10.03.1:
              gswin64 -sFONTPATH="C:\Program Files\gs\gs10.03.1\Resource\Font" -o c:\temp\outputfile.pdf -sDEVICE=pdfwrite -dPDFSETTINGS=/prepress c:\temp\originalfile.pdf

               

              Maybe this will help someone

                M
                marcel_4123
                Participant
                August 15, 2024

                same problem here, it must be due to the update. I still had the old version on one machine, which displayed the PDFs correctly, then I updated and the problem occurred.

                 

                Same File no Problems with Firefox or Edge

                  M
                  Marco37855180naii
                  Participant
                  August 16, 2024

                  Same issue here. Adobe support suggests printing the file with chrome again as PDF then the file is readable again. Any ideas how to really fix this?

                   

                    M
                    marcel_4123
                    Participant
                    August 16, 2024

                    I simply reinstalled an older version and switched off the automatic update.

                     

                    However, the problem for me is that customers can't read the invoices. I hope there will be a hotfix soon, we are not alone with this problem.

                     

                    I also wrote to support and they said I should send them some test data and they will analyze it. I also had to download a diagnostic tool and provide data from it, I have hope.

                    If I hear anything I'll post it here

                      W
                      wello_3226
                      Participant
                      August 15, 2024

                      I have the same problem. PDF file was created with printer driver "MS Publisher Imagesetter" (=> postscript) and converted with Ghostscript to PDF. The fonts seem to be "Type 1" and embedded.

                      Adobe Reader 2024.002.20991 is ok, 2024.002.21005 shows fonts too big and misplaced. The same PDF file can be viewed with Firefox and MS Edge without problems.

                        Z
                        zepeloAuthor
                        Participating Frequently
                        August 15, 2024

                        Same here. There were no issues with the old Acrobat Reader version, and all other PDF readers work fine.

                        My concern is that we have public customers who may not be able to easily use other PDF readers.

                          Z
                          zepeloAuthor
                          Participating Frequently
                          August 15, 2024

                          I took a closer look at the problem. My PDF writer is indeed using an embedded font, specifically TT17o00, and it is not being displayed correctly with the newest Adobe Reader. When I replace the font using PDF-XChange Editor, the result is fine again. Any ideas for me? 

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