Won't open PDF - Requires Adobe Reader 8 or higher but I am using Adobe Acrobat Pro DC Version 2021

Question

Adobe Acrobat Pro DC Version 2021.001.20145

Don't understand why it won't open as this should be the latest version. My work computer also has Acrobat Pro and it opened the same file no problem.

I'm not sure if this would help but my laptop is an Acer Nitro 5 Gaming Notebook - 15.6" FHD 144Hz, Intel Core i7-9750H - RTX 2060, 16GB DDR4, 512GB SSD - Windows 10, AN515-54-70KK (NH.Q96AA.001)

(Side note: All of these Government of Canada fillable PDFs are so annoying! Why do they make it so inaccessible!)

try67 · Accepted Answer

You've saved the wrong thing. Look at the title of the file, it was saved from an aspx web page.

This probably happened because you opened the file in your browser and then tried to save it.

Instead, you should save the link directly and then open it Acrobat and it should work fine.

This happens with a specific kind of PDF form created in LiveCycle Designer. It's not a very common format, except for governmental organizations who use it quite a lot, unfortunately...

sherri_0726 · Answer

I received the same message when trying to open a government document, even though it said it was a PDF/Adobe Acrobat Document. I cliked on the Save As icon and saved it to downloads without changing the name or file type. The saved document opened fine after that. Not sure why, but it worked.

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