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Marvi5F94
New Participant
April 30, 2021
Answered

Won't open PDF - Requires Adobe Reader 8 or higher but I am using Adobe Acrobat Pro DC Version 2021

  • April 30, 2021
  • 2 replies
  • 17003 views

Adobe Acrobat Pro DC Version 2021.001.20145

 

Don't understand why it won't open as this should be the latest version. My work computer also has Acrobat Pro and it opened the same file no problem.

 

I'm not sure if this would help but my laptop is an Acer Nitro 5 Gaming Notebook - 15.6" FHD 144Hz, Intel Core i7-9750H - RTX 2060, 16GB DDR4, 512GB SSD - Windows 10, AN515-54-70KK (NH.Q96AA.001)

 

 

(Side note: All of these Government of Canada fillable PDFs are so annoying! Why do they make it so inaccessible!)

    This topic has been closed for replies.
    Correct answer try67

    You've saved the wrong thing. Look at the title of the file, it was saved from an aspx web page.

    This probably happened because you opened the file in your browser and then tried to save it.

    Instead, you should save the link directly and then open it Acrobat and it should work fine.

    This happens with a specific kind of PDF form created in LiveCycle Designer. It's not a very common format, except for governmental organizations who use it quite a lot, unfortunately...

    2 replies

    S
    sherri_0726
    New Participant
    October 28, 2024

    I received the same message when trying to open a government document, even though it said it was a PDF/Adobe Acrobat Document. I cliked on the Save As icon and saved it to downloads without changing the name or file type. The saved document opened fine after that. Not sure why, but it worked.

    try67
    try67Correct answer
    Community Expert
    April 30, 2021

    You've saved the wrong thing. Look at the title of the file, it was saved from an aspx web page.

    This probably happened because you opened the file in your browser and then tried to save it.

    Instead, you should save the link directly and then open it Acrobat and it should work fine.

    This happens with a specific kind of PDF form created in LiveCycle Designer. It's not a very common format, except for governmental organizations who use it quite a lot, unfortunately...

      gails15631576
      gails15631576
      New Participant
      May 22, 2024

      I CANT seem to save the link its a government caltrans form

      Q
      Queen_Uniquecorn
      New Participant
      September 23, 2024

      Open fine for me, but it contains a lot of scripting errors. You should report it to the Canadian Government so that they fix it. But it does open in both Acrobat and Reader:

       

       


      Thank you. I will figure out how to notify them. How did you get it to open?  When I click on the link the error keeps appearing.

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